Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amanda Trabal

Springfield

Summary

Dynamic call center representative with expertise in call handling, customer education, and problem-solving. Proven ability to manage high-volume inquiries while maintaining professionalism and training new hires.

Overview

8
8
years of professional experience

Work History

Call Center Representative

Comcast
Enfield
01.2012 - 07.2017
  • Managed high-volume inbound calls to assist customers with service inquiries.
  • Documented customer interactions in the CRM system for accurate record-keeping.
  • Educated customers on billing procedures and account management features.
  • Handled escalated calls effectively to ensure customer retention and loyalty.
  • Trained new hires on call handling techniques and company policies.
  • Maintained high levels of professionalism while interacting with customers via phone or email.

Sales Representative

Target
Enfield
01.2009 - 07.2012
  • Processed customer transactions accurately using the point-of-sale system.
  • Collaborated with team members to maintain a clean and organized store environment.
  • Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
  • I ran the fitting room section while also answering and directing calls that came in.
  • Made store-closing announcements over the intercom.

Education

Associate of Science - Fashion Design And Merchandising

Sanford Brown
Farmington, CT
05-2012

High School Diploma -

Albert I. Prince Technical High School
Hartford, CT
06-2010

Skills

  • Call handling and call-control skills
  • Customer service
  • Problem-solving skills
  • Customer education
  • Building rapport
  • Active listening
  • Empathy demonstration
  • Adaptability in communication
  • Data entry

Languages

English
Professional

Timeline

Call Center Representative

Comcast
01.2012 - 07.2017

Sales Representative

Target
01.2009 - 07.2012

Associate of Science - Fashion Design And Merchandising

Sanford Brown

High School Diploma -

Albert I. Prince Technical High School
Amanda Trabal