Amanda Trabal
Springfield
Summary
Dynamic call center representative with expertise in call handling, customer education, and problem-solving. Proven ability to manage high-volume inquiries while maintaining professionalism and training new hires.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Comcast
Enfield
01.2012 - 07.2017
- Managed high-volume inbound calls to assist customers with service inquiries.
- Documented customer interactions in the CRM system for accurate record-keeping.
- Educated customers on billing procedures and account management features.
- Handled escalated calls effectively to ensure customer retention and loyalty.
- Trained new hires on call handling techniques and company policies.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Sales Representative
Target
Enfield
01.2009 - 07.2012
- Processed customer transactions accurately using the point-of-sale system.
- Collaborated with team members to maintain a clean and organized store environment.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- I ran the fitting room section while also answering and directing calls that came in.
- Made store-closing announcements over the intercom.
Education
Associate of Science - Fashion Design And Merchandising
Sanford Brown
Farmington, CT05-2012
High School Diploma -
Albert I. Prince Technical High School
Hartford, CT06-2010
Skills
- Call handling and call-control skills
- Customer service
- Problem-solving skills
- Customer education
- Building rapport
- Active listening
- Empathy demonstration
- Adaptability in communication
- Data entry
Languages
English
Professional
Timeline
Call Center Representative
Comcast
01.2012 - 07.2017
Sales Representative
Target
01.2009 - 07.2012
Associate of Science - Fashion Design And Merchandising
Sanford Brown
High School Diploma -
Albert I. Prince Technical High School
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