Dynamic call center representative with expertise in call handling, customer education, and problem-solving. Proven ability to manage high-volume inquiries while maintaining professionalism and training new hires.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Comcast
Enfield
01.2012 - 07.2017
Managed high-volume inbound calls to assist customers with service inquiries.
Documented customer interactions in the CRM system for accurate record-keeping.
Educated customers on billing procedures and account management features.
Handled escalated calls effectively to ensure customer retention and loyalty.
Trained new hires on call handling techniques and company policies.
Maintained high levels of professionalism while interacting with customers via phone or email.
Sales Representative
Target
Enfield
01.2009 - 07.2012
Processed customer transactions accurately using the point-of-sale system.
Collaborated with team members to maintain a clean and organized store environment.
Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
I ran the fitting room section while also answering and directing calls that came in.
Made store-closing announcements over the intercom.
Education
Associate of Science - Fashion Design And Merchandising
Sanford Brown
Farmington, CT
05-2012
High School Diploma -
Albert I. Prince Technical High School
Hartford, CT
06-2010
Skills
Call handling and call-control skills
Customer service
Problem-solving skills
Customer education
Building rapport
Active listening
Empathy demonstration
Adaptability in communication
Data entry
Languages
English
Professional
Timeline
Call Center Representative
Comcast
01.2012 - 07.2017
Sales Representative
Target
01.2009 - 07.2012
Associate of Science - Fashion Design And Merchandising