Amanda White
Gardner
Summary
Accomplished hospitality professional with 3 years of experience in customer-facing roles. Skilled in providing exceptional service, managing high-volume tables, and increasing sales revenue. Possesses a strong background in food service and holds certifications in Massage Therapy and ServSafe.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Key Holder
Cp & company
Leachville
05.2025 - Current
- Supervised daily store operations and ensured compliance with company policies.
- Managed cash handling processes and maintained accurate financial records.
- Trained new employees on customer service standards and operational procedures.
- Assisted in inventory management and restocked merchandise as needed.
- Collaborated with team members to create a welcoming shopping environment.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
Stay at Home Mom
Right At Home
Worcester
12.2013 - 10.2024
- Assisted with daily living activities such as meal preparation, hygiene routines, and homework supervision
- Organized recreational activities and outings to promote socialization and physical fitness
- Addressed conflicts or behavioral issues among children using effective communication techniques
- Participated in team meetings to discuss individual child's needs, progress, and goals
- Coordinated with school staff to ensure academic support for the children's educational development
- Managed household chores including cleaning, laundry, shopping for groceries, and maintaining supplies inventory
- Provided emotional support during times of distress or adjustment for the children
Cocktail Waitress
Sakura
Worcester
07.2015 - 01.2019
- Provided exceptional customer service to patrons by promptly taking and delivering drink orders
- Efficiently managed a high volume of tables during busy shifts, ensuring timely delivery of drinks and maintaining customer satisfaction
- Upsold premium spirits, wine selections, and specialty cocktails to increase sales revenue by XX%
Prep Cook
Big T'S BBQ Pit
Worcester
11.2016 - 04.2018
- Prepared and cooked a variety of food items according to recipes, quality standards, presentation standards, and food preparation checklist
- Achieved consistent adherence to standardized recipes through careful measurement techniques
- Maintained a positive attitude while working under pressure in a fast-paced environment
Server
Ground Round Restaurant
Shrewsbury
10.1998 - 07.2001
- Managed food and beverage orders using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Handled guest inquiries and resolved issues efficiently.
- Upsold menu items to enhance customer satisfaction and sales.
- Complied with health and safety regulations during service operations.
Counter Help
Dunkin Donuts
Shrewsbury
03.1997 - 11.2000
- Provided exceptional customer service by greeting and assisting customers with their purchases
- Efficiently operated cash register, accurately processing transactions and handling cash
- Trained new employees on cash register operations, company policies, and excellent customer service practices
- Performed opening and closing duties including balancing the cash drawer at the beginning/end of each shift
Education
Certified in Massage Therapist -
Salter College
West Boylston, MA01.2003
GED -
Worcester School Department
Worcester, MA09.2001
Skills
- Communication skills
- Serving Experience
- Food Service
- Customer service
Certification
ServSafe
Timeline
Key Holder
Cp & company
05.2025 - Current
Prep Cook
Big T'S BBQ Pit
11.2016 - 04.2018
Cocktail Waitress
Sakura
07.2015 - 01.2019
Stay at Home Mom
Right At Home
12.2013 - 10.2024
Server
Ground Round Restaurant
10.1998 - 07.2001
Counter Help
Dunkin Donuts
03.1997 - 11.2000
Certified in Massage Therapist -
Salter College
GED -
Worcester School Department