Amanda Williams
Raynham
Summary
Proven achiever with a solid background at the United States Postal Service, demonstrating exceptional problem-solving and critical thinking skills. Excelled in accuracy, ensuring efficient mail processing and customer satisfaction. Skilled in computer proficiency and adept at multitasking, consistently met tight deadlines in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Mail Processing Clerk
United States Postal Service, USPS
10.2020 - Current
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Proved successful working within tight deadlines and a fast-paced environment.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling personal correspondence.
- Added accurate data entry into computer system to complete transactions.
- Used computer systems to track packages and update client information.
- Provided service and sales to walk-in customers.
- Labeled packages with clear, correct information to reduce mailing errors.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Prevented loss of critical documents by thoroughly inspecting all incoming materials for damage or tampering prior to distribution within the facility.
Mail Handler
United States Postal Service, USPS
04.2018 - 07.2020
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Assembled pallets and crates for secure transportation of materials.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
Sales Associate
Bath & Body Works
06.2016 - 03.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate of Science - Cybersecurity
Massachusetts Bay Community College
Wellesley Hills, MA12.2025
High School Diploma -
Brockton High School
Brockton, MA06.2016
Skills
- Problem-solving skills
- Accuracy and Precision
- Work independently
- Attention to Detail
- Computer Proficiency and Microsoft Office
- Critical Thinking
- Time Management
- Multitasking
- Reliability
- Task Prioritization
Timeline
Mail Processing Clerk
United States Postal Service, USPS
10.2020 - Current
Mail Handler
United States Postal Service, USPS
04.2018 - 07.2020
Sales Associate
Bath & Body Works
06.2016 - 03.2018
Associate of Science - Cybersecurity
Massachusetts Bay Community College
High School Diploma -
Brockton High School
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