Amanda Williams
Raynham
Summary
Proven achiever with a solid background at the United States Postal Service, demonstrating exceptional problem-solving and critical thinking skills. Excelled in accuracy, ensuring efficient mail processing and customer satisfaction. Skilled in computer proficiency and adept at multitasking, consistently met tight deadlines in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Mail Processing Clerk
United States Postal Service, USPS
Boston, MA
10.2020 - Current
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Proved successful working within tight deadlines and a fast-paced environment.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling personal correspondence.
- Added accurate data entry into computer system to complete transactions.
- Used computer systems to track packages and update client information.
- Provided service and sales to walk-in customers.
- Labeled packages with clear, correct information to reduce mailing errors.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Prevented loss of critical documents by thoroughly inspecting all incoming materials for damage or tampering prior to distribution within the facility.
Mail Handler
United States Postal Service, USPS
Brockton, MA
04.2018 - 07.2020
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Assembled pallets and crates for secure transportation of materials.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
Sales Associate
Bath & Body Works
Brockton, MA
06.2016 - 03.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate of Science - Cybersecurity
Massachusetts Bay Community College
Wellesley Hills, MA12.2025
High School Diploma -
Brockton High School
Brockton, MA06.2016
Skills
- Problem-solving skills
- Accuracy and Precision
- Work independently
- Attention to Detail
- Computer Proficiency and Microsoft Office
- Critical Thinking
- Time Management
- Multitasking
- Reliability
- Task Prioritization
Timeline
Mail Processing Clerk
United States Postal Service, USPS
10.2020 - Current
Mail Handler
United States Postal Service, USPS
04.2018 - 07.2020
Sales Associate
Bath & Body Works
06.2016 - 03.2018
Associate of Science - Cybersecurity
Massachusetts Bay Community College
High School Diploma -
Brockton High School