Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Amani Malika

Haverhill

Summary

Customer-oriented Concession Stand Worker exceptionally talented at maintaining top-rate customer service standards during high-volume, fast-paced operations. Successfully operates cash registers, prepares customer orders and organizes work stations. Tidy and hardworking individual possessing outstanding communication skills.

Overview

4
4
years of professional experience

Work History

Concessions Worker

Cinemark Theaters
05.2021 - Current
  • Responded to customer complaints to help resolve issues.
  • Monitored inventory and notified management of deficiencies or shortages.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Consistently provided friendly service to promote better customer engagement.

Grocery Bagger

Market Basket
11.2022 - 06.2023
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Retrieved items for customers and verified prices.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Collected carts from parking lot and designated return locations.

Education

BBA - Business Administration

Boston University
Boston, MA
05-2028

Central Catholic High School
Lawrence, MA
05-2024

Skills

  • Hygiene standards
  • Sanitizing
  • Order coordination
  • Menu memorization
  • Customer service
  • Stress tolerance
  • Point of sale operation
  • Salesmanship
  • Equipment operation
  • Stress management techniques
  • Good with numbers and math
  • Point of sale (POS) system operation

Accomplishments

I was given an award for being trusted and respected among all of my coworkers, and I have received many reviews from customers about my amazing service. I was a captain on the track and field team, I lead the workouts during our summer and winter workouts. I was a member of the National Honor society in both middle and high school. I was in all honors all 4 years of high school.

Timeline

Grocery Bagger

Market Basket
11.2022 - 06.2023

Concessions Worker

Cinemark Theaters
05.2021 - Current

BBA - Business Administration

Boston University

Central Catholic High School

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Amani Malika