Amara Cartier
Chelsea
Summary
Developed robust skills in process improvement and team leadership within dynamic and fast-paced environment. Seeking to transition into new field where exceptional organizational abilities and focus on efficiency can drive success. Proven track record in fostering productivity and enhancing operational workflows.
Overview
4
4
years of professional experience
Work History
Operations Manager
Avis Budget Group
Boston, MA
08.2025 - Current
- Manage and optimize key operational functions, including Sales, Logistics, and Customer Service, to enhance financial profitability, operational efficiency, and customer satisfaction.
- Streamline operational workflows to enhance efficiency and reduce turnaround times across multiple departments.
- Lead, coach, and develop 200+ employees to ensure consistent performance, service quality, and operational excellence in a high-volume, fast-paced environment.
- Collaborate with senior leadership and continue receiving mentorship to build long-term leadership capability and prepare for advancement.
Agent
C&J Bus Lines
Portsmouth, NH
05.2022 - 11.2025
- Managed ticket sales and processed payments through POS systems, ensuring accuracy and compliance.
- Mentored 20+ staff members in conflict resolution techniques, fostering a positive work environment and team cohesion.
- Collaborate with coworkers weekly to find solutions to scheduling and operational issues.
- Coordinated passenger schedules to optimize route efficiency and enhance customer satisfaction.
HR Operations Co-op
Goodwin Procter
Boston, MA
07.2024 - 12.2024
- Coordinated new hire on-boarding, including but not limited to scheduling and attending orientation meetings, reviewing onboarding tasks, and collecting Form I-9 documentation.
- Assisted with submission and approval of various background checks, liaising with candidates and the vendor to ensure accuracy and timely completion of checks.
- Maintained employee data integrity in Workday system by conducting regular audits and often collaborated with HR Operations and HRIS team members on various projects.
Program Coordinator Co-op
Northeastern University
Boston, MA
01.2023 - 08.2023
- Controlled communications with 600+ interns, administered social media presence, sustained rosters, organized amenity offerings, and utilized EECP's software system: StarRez, for client management.
- Oversaw contracting processes with 10+ external clients; coordinated logistical planning and organized billing among external clients and various university support offices.
- Managed Salesforce updates for the EECP team, supervised on-site events, and frequently used problem-solving skills to accommodate intern issues/requests.
- Coordinated program logistics, ensuring timely delivery of services and resources.
Education
Business Administration - Management
Northeastern University, D'Amore-McKim School of Business
Boston, MA05.2025
Skills
- MS Suite
- Workday
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Planning and implementation
- Staff training
- Inventory management
- Performance monitoring
Timeline
Operations Manager
Avis Budget Group
08.2025 - Current
HR Operations Co-op
Goodwin Procter
07.2024 - 12.2024
Program Coordinator Co-op
Northeastern University
01.2023 - 08.2023
Agent
C&J Bus Lines
05.2022 - 11.2025
Business Administration - Management
Northeastern University, D'Amore-McKim School of Business