Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Amaya Rogers

Boston

Summary

Dynamic Behavior Technician with extensive experience at Maxim Healthcare, skilled in Applied Behavior Analysis and crisis management. Proven track record of enhancing client self-help skills and fostering positive behavior through effective communication and positive reinforcement. Committed to building strong relationships and achieving significant progress in behavioral interventions.

Overview

10
10
years of professional experience

Work History

Behavior Technician

Maxim Healthcare
Boston
09.2023 - Current
  • I currently work for Milton High School through Maxim Healthcare Agency.
  • I Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
  • Encouraged positive behavior by providing rewards or praise for desired behaviors.
  • Supported clients in developing self-help skills such as dressing, toileting, eating independently .
  • Participated in interdisciplinary team meetings to discuss client progress and plan next steps accordingly.
  • Attended workshops and seminars related to Autism Spectrum Disorder and ABA best practices.

Behavioral Technician

Maxim Healthcare Services
Quincy
01.2023 - 06.2023
  • Starting in January I started the Behavioral Teach position at South-West Middle School. I took data on 5 students closely monitoring their behavior.
  • EX: How many times a child eloped, swore, noncompliance to direction and work, hitting, bitting, self harm (smacking themselves, pinching themselves, etc).
  • Some days depending on how the children were I would do 1:1 with a child where I would follow one specific child around all day and assist them in anyway possible.
  • I would attend specials (gym, art, music, etc) and lunch with the children building great rapport with students I was required to take data on as well as students who I did NOT.
  • Every week I take the data that was being recored and updated everyones file for the BCBA to look over.
  • Engaged children in play activities that promoted language development, motor skills, self-help skills, cognitive functioning.
  • Occasionally I would deescalate situations and/or have to use restraints.
  • Provided verbal reinforcement to encourage positive behaviors in clients.
  • Ensured safety of all individuals at the facility by following established protocols and procedures.

Behavior Technician

Autism Learning Partners
Weymouth
01.2022 - 07.2022
  • I am a Behavioral Technician for children with Autism.
  • I go to clients homes and work with clinicians who create a behavior plan for me to teach the child.
  • An example being I go to a clients home, we work on brushing teeth, crossing the street correctly, shopping in supermarkets, patience, we go for walks, do puzzles and color.
  • My client was unable to do any of this with her last Behavioral Technician so this is a very proud accomplishment of mine.

Child Care Worker

Boston Youth Sanctuary
Dorchester
01.2020 - 07.2020
  • During my time at BYS i worked as a Milieu Counselor.
  • I would get on my assigned van to pick my group of children up from school.
  • When we returned to the center I would walk them to 'freestyle' where they would either play in the game room or gym.
  • I assisted with snack as well as homework club on my assigned days.
  • I also ran a girls group teaching young ladies from the ages of 8-12 every Friday with two other counselors.
  • The Milieu department was also in charge of reprimanding and disciplining the children when need be.
  • I also walked my group of children to their nightly van to return back to their homes followed by a meeting with the other counselors regarding the behaviors of the children for the day.

Customer Service Representative

SimpliSafe
Boston
10.2018 - 04.2020
  • I worked in the Tech department at SimpliSafe.
  • I would help customers over the phone with any technical issues they may have with their security system, billing issues, and purchasing additional components for their systems.
  • At times I would take escalated calls to help defuse the situation between a representative and a customer to ensure the customer is getting the best experience.
  • After working on the Tech Team for a few months I was then promoted to the Email Team.
  • My responsibilities on the email team are the same ones stated above, I just did not have to talk with customers all day.
  • I would only call a customer if I needed sensitive information and could not email them.

Sales associate

Neiman Marcus
Boston
02.2017 - 11.2017
  • Made sure the floor was organized
  • I outreached to gain new clientele
  • Helped shop and style for my clients
  • Great customer service

Temp Stylist

G-Star Raw C.V.
Newbury street
10.2016 - 01.2017
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Styled customers with complete outfits.

Sales associate

Puma
Boston
09.2015 - 06.2016
  • I engaged with customers and helped them find perfect sneaker.
  • Mentored new sales associates to contribute to the store's positive culture.
  • Welcomed customers into the store and helped them locate items.

Stock/Sales associate

Zara
Boston
  • Welcomed customers into the store and helped them locate items.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Priced merchandise, stocked shelves and took inventory of supplies.

Education

High school or equivalent -

Massbay College
Wellesley, MA
01.2019

High School Diploma -

Cristo Rey Boston High School
Dorchester, MA
06-2015

Skills

  • SALES
  • CUSTOMER SERVICE
  • RECEPTIONIST
  • RETAIL SALES
  • POINT OF SALE
  • Customer Care
  • Call Center
  • Customer Support
  • Microsoft Office
  • Microsoft Word
  • Microsoft Powerpoint
  • Microsoft Outlook
  • Childcare
  • Troubleshooting
  • Excel
  • Organizational Skills
  • Data Entry
  • Front Desk
  • Merchandising
  • Babysitting
  • Toddler Care
  • Infant Care
  • Meal Preparation
  • Early Childhood Education
  • Nannying
  • Cash Handling
  • Mentoring
  • Tutoring
  • Autism Experience
  • Special Needs
  • Teaching
  • Caregiving
  • Behavioral Health
  • Applied Behavior Analysis
  • Math
  • Classroom Management
  • Social media marketing
  • Social media management
  • Special Education
  • Data Collection
  • Behavioral Therapy
  • Communication skills
  • Documentation review
  • Driving
  • Experience with children
  • Conflict management
  • Leadership
  • HIPAA
  • Customer-oriented
  • Motivated team player
  • Active listening skills
  • POS systems knowledge
  • Consistently meets sales goals
  • Behavior analysis
  • Behavioral intervention
  • Crisis management
  • Team collaboration
  • Parent communication
  • Safety protocols
  • Effective communication
  • Positive reinforcement
  • Problem resolution
  • Conflict de-escalation
  • Relationship building

Additional Information

8 Years of Customer Service experience, True, True, True, True

Timeline

Behavior Technician

Maxim Healthcare
09.2023 - Current

Behavioral Technician

Maxim Healthcare Services
01.2023 - 06.2023

Behavior Technician

Autism Learning Partners
01.2022 - 07.2022

Child Care Worker

Boston Youth Sanctuary
01.2020 - 07.2020

Customer Service Representative

SimpliSafe
10.2018 - 04.2020

Sales associate

Neiman Marcus
02.2017 - 11.2017

Temp Stylist

G-Star Raw C.V.
10.2016 - 01.2017

Sales associate

Puma
09.2015 - 06.2016

Stock/Sales associate

Zara

High school or equivalent -

Massbay College

High School Diploma -

Cristo Rey Boston High School

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Amaya Rogers