Managed credit decisions and payment terms within assigned authority per the Corporate Credit Policy Matrix, ensuring compliance and timely collections on delinquent accounts while maintaining an accurate portfolio for analysis
Monitored customer account setups for ownership linkage, aggregating national and local exposures under the same ID, and gathered financial data for risk analysis to develop or modify credit limits for new and existing customers
Maintained communication with sellers and customers to expedite collections, resolve past-due accounts, and address open receivables, including skipped invoices, short payments, credit memos, and unapplied cash
Negotiated effective payment plans, coordinated collections, and adhered to protocols for courtesy and demand letters
Conducted annual credit reviews, recommended limits in line with policy, and assisted with regulatory compliance, including Sarbanes-Oxley controls and UCC filings
Supported third-party collections by providing documentation for uncollectible accounts, coding, and recommending write-offs, while contributing to credit reporting requirements and participating in special projects as assigned
Territory Manager
US Foods
06.2018 - 04.2020
Reported directly to the District Sales Manager, developing new business while staying informed about market trends
Collaborated with the Credit Department to negotiate and suggest payment plans based on customer feedback, reconciling accounts with short payments to ensure accurate application of credits as requested by customers
Conducted weekly reviews with Credit to address missed and upcoming payments, worked with customers to collect past-due balances to avoid third-party collections, and participated in general sales meetings to align strategies and goals
Restaurant Manager
Dunkin Donuts Couto Management Group
04.2016 - 06.2018
Responsible for all food and beverage orders from purchasing and receiving all the way to storage
Tasks included all interviewing, hiring, scheduling, and training of crew
Managed weekly payroll, cash and labor cost reports
Bar/Safety/Service Manager
Chili’s Bar & Grill
01.2013 - 04.2016
Full-time dining room manager (fill-in bartender/server when short staffed)
Responsible for liquor inventory/ordering, scheduling, and updating wine/food menus
In charge of interviews, hiring and promoting the restaurant through marketing activities
Accountable for all daily reports and all end-of-day financial transactions
Owner/Chef/Manager
Healthy Grille Restaurant & Lounge
01.2003 - 01.2013
Responsible for hospitality and culinary management
Front and back-of-house operations, as well as budgetary and cost controls
Oversaw all safety and sanitation controls
Managed inventory, payroll and scheduling
Administered all necessary managerial functions as needed