Amber Hamling
Pittsfield
Summary
Dynamic professional with a strong background in customer service and teamwork, honed at Cravins Ice Cream. Proven ability to enhance guest satisfaction through exceptional engagement and effective training. Skilled in inventory management and fostering a positive environment, demonstrating patience and empathy while achieving high-quality standards in service delivery.
As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Overview
6
6
years of professional experience
Work History
Ice Cream Server
Cravins Ice Cream
08.2024 - 12.2024
- Delivered exceptional customer service, enhancing overall guest satisfaction and experience.
- Managed daily inventory, ensuring adequate supplies and minimizing waste.
- Trained new team members on proper food safety protocols and service techniques.
- Prepared and served a variety of ice cream products, maintaining high quality standards.
Preschool Teacher
Gladys Allen Brigham Community Center
10.2021 - 12.2024
- Developed engaging lesson plans tailored to diverse learning styles and developmental stages.
- Fostered a nurturing classroom environment promoting social, emotional, and cognitive growth.
- Implemented behavior management strategies to maintain positive classroom dynamics.
- Collaborated with parents to support children's progress through regular communication and updates.
Shift Supervisor
The Key Program
12.2024 - Current
- Assessed client needs and developed individualized service plans to enhance support outcomes.
- Coordinated resources and services to facilitate client access to essential programs and benefits.
- Facilitated communication between departments, fostering collaboration and enhanced productivity.
- Maintained effective team member communication.
Sale Associate
Spirit Halloween Store
08.2024 - 11.2024
- Delivered exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Trained new staff on sales techniques and product knowledge to improve team performance.
- Developed promotional displays, increasing visibility of key products and driving sales growth.
Group Leader
Gladys Allen Brigham Community Center
10.2019 - 10.2022
- Led engaging group activities to promote teamwork and personal development among youth participants.
- Developed and implemented lesson plans focused on social skills, leadership, and community involvement.
- Mentored youth individuals, providing guidance on academic and personal challenges for improved outcomes.
- Collaborated with parents and local organizations to enhance program offerings and support networks.
Education
Associate of Science - Social Work
Berkshire Community College
Pittsfield, MA05-2027
ECE Certification - Early Childhood Education
Berkshire Community College
Pittsfield, MA12-2022
Skills
- Customer engagement
- Teamwork
- Customer service
- Patience and empathy
- Cleaning and organization
Timeline
Shift Supervisor
The Key Program
12.2024 - Current
Ice Cream Server
Cravins Ice Cream
08.2024 - 12.2024
Sale Associate
Spirit Halloween Store
08.2024 - 11.2024
Preschool Teacher
Gladys Allen Brigham Community Center
10.2021 - 12.2024
Group Leader
Gladys Allen Brigham Community Center
10.2019 - 10.2022
Associate of Science - Social Work
Berkshire Community College
ECE Certification - Early Childhood Education
Berkshire Community College
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