Amber McPherson

Operations & HR Coordinator / Multi-Department Specialist
Confidential Multi-Brand Business, Massachusetts | Oct 2021 – Present

• Oversee operations, HR, marketing, and compliance tasks across multiple locations and brands, including Crumbl, Playa Bowls, and The Picklr.
• Manage payroll accuracy, daily tip reporting, clock punch reviews, and unemployment cases, ensuring compliance with legal and company standards.
• Conduct onboarding, assist in interviews, and serve as first point of contact for HR inquiries.
• Handle financial responsibilities including paying bills, bank runs, and vendor coordination.
• Plan and execute marketing initiatives, community outreach, fundraisers, and vendor events to strengthen brand presence.
• Provide leadership coverage for stores as needed, manage customer escalations, and support multi-location operational performance.
• Maintain permits and mitigate business risk through accurate reporting and compliance management.

• Acted as second-in-command across multiple locations, stepping in to manage staff, operations, and customer escalations.
• Coordinated cross-brand initiatives, including school fundraisers, community events, and vendor partnerships.