Amber Nunes
Plymouth
Summary
Dynamic sales professional with extensive experience in high-pressure, fast-paced environments. Proven track record of consistently meeting and exceeding revenue targets. Exceptional communicator with a strong emphasis on teamwork and collaboration. Passionate about enhancing the customer journey, delivering exceptional value, and fostering long-term partnerships.
Overview
8
8
years of professional experience
Work History
Account Manager II
Forrester Research Inc.
12.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Mid-Market Account Manager
Robin Powered
03.2021 - 10.2024
- Focused on Mid-Market & Enterprise Accounts within my book of business, utilized MEDDIC/MEDDPICC and account plans
- 2024- 60% of Annual Quota Attainment
- 2023- 89% of Annual Quota Attainment (Ranked #1 of a team of 12 reps)
- 2022- Presidents Club
- 2022- 101% of Annual Quota Attainment
- 2021- 106% of Annual Quota Attainment
Account Executive
ZoomInfo
03.2020 - 03.2021
- Proactively identify and cultivate relationships with potential clients within the mid-market space, focusing on organizations with 100 to 1,000 employees.
- Manage sophisticated sales cycles that range from two weeks to six months.
- Led negotiations for deals ranging from $15k to over $100k, crafting proposals that meet both client expectations and company profitability goals.
- Maintained a robust sales pipeline, accurately forecasting sales outcomes to meet, and exceed quarterly, and annual targets.
- Prospect into key target accounts to create new opportunities through strategic email outreach, cold calling, and social networking to enrich the pipeline, on top of inbound leads.
Senior Business Development Representative
Egress Software Technologies
07.2019 - 03.2020
- TEAM LEAD
- Exhibited leadership skills amongst my core team to give guidance on best practices while generating pipeline
- Engaged in all steps of the sales cycle including demonstrations of product, and participation in deep dive discussions of product with AE
- Achieved contact with prospects a total of
- 6,643 times (3,547 calls & 3,069 emails)
- Generated $254,400 sum of expected bookings
- Exceeded monthly and quarterly qualified meeting objectives
- Collaborate with sales team in defined territories to penetrate targeted accounts with an innovative and strategic approach
- Outbound efforts to identify decision-makers and key influencers within various organizations
- Gain commitments from outbound prospects to attend a secondary demo/meeting with an Account Executive
- Data taken from Salesforce
Business Development Representative
Crimson Hexagon
03.2018 - 07.2019
- Work in tandem with Account Executives to generate pipeline
- Research and qualify leads by understanding the prospects product requirements
- Gain commitments from outbound prospects to attend a secondary demo/meeting with an Account Executive
- Consistently exceed monthly individual and team goals
- Diligently log all activity in Salesforce for visibility and tracking purposes
Operations Supervisor, Corporate Communications Office
Ocean State Job Lot
09.2017 - 03.2018
- Under the direction of the store management, the Operations Supervisor is responsible for the control of cash related media, receiving, and inventory control paperwork, and the overall operational efficiency of the store's office
- Administrative duties include: HR record keeping, new hire orientations, and follow up on corporate directives
- Essential Duties and Responsibilities:
- Protection of company assets
- Maintain compliance with company policies and procedures
- Maintain confidentiality of HR, financial, and other proprietary company documents
- Work in conjunction with the Field Trainer to ensure all associates are trained according to company standards and recorded on the Training Matrix
- Ensure that the Operations office is kept in standard working order; all files are set to company standards, and work area is clean organized and audit ready at all times
- Timely completion of all office generated paperwork , demonstrating the appropriate amount of urgency with all deadlines
- Preparation and accurate recording of all media and bank deposits within compliance
- Preparation of payroll and participation in associate scheduling
- Manage daily incoming and outgoing communication to the home office, regional office and any other offices as needed
Customer Service Account Representative
Goji Insurance
12.2016 - 03.2017
- Qualifying leads into potential customers so that our licensed insurance agents can close the deal
- With doing so, finding out their specifics with their current insurance (if applicable) and stabilizing trust with the customer
- Responsible for helping customers navigate through their insurance needs and potential options across multiple carriers and products
Education
Business Administration - Marketing, Management
Fitchburg State University
Fitchburg, MA05-2016
Skills
- Account growth
- CRM proficiency
- Client onboarding
- Extensive personal network
- Market intelligence
- Financial records analysis
Timeline
Account Manager II
Forrester Research Inc.
12.2024 - Current
Mid-Market Account Manager
Robin Powered
03.2021 - 10.2024
Account Executive
ZoomInfo
03.2020 - 03.2021
Senior Business Development Representative
Egress Software Technologies
07.2019 - 03.2020
Business Development Representative
Crimson Hexagon
03.2018 - 07.2019
Operations Supervisor, Corporate Communications Office
Ocean State Job Lot
09.2017 - 03.2018
Customer Service Account Representative
Goji Insurance
12.2016 - 03.2017
Business Administration - Marketing, Management
Fitchburg State University
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