JACOB J. GOUVEIA
Somerset
Summary
- Judicious Asset Protection Professional with more than eight years of expertise
- Proficient in data analysis, communication, and collaboration with Store Leadership Teams to address safety opportunities and minimize shrink
- Demonstrated leadership skills, including training and developing AP professionals in various regions and organizations
- Committed to achieving impactful outcomes by adhering to regulatory agencies, company standards, and creating efficient, proactive programs/initiatives
Overview
9
9
years of professional experience
1
1
Certification
Work History
Asset Protection Supervisor (Corp/DC)
Ocean State Job Lot
12.2023 - Current
- Oversee day-to-day operations of the Security Operations Center (SOC) to ensure maximum efficiency and effectiveness.
- Manage the recruitment, orientation, and development of Asset Protection Associates.
- Provide performance feedback and development planning for direct reports.
- Perform comprehensive Distribution Center Safety Audits to assess compliance, identify trends, and implement preventative measures.
- Drive CTPAT compliance initiatives for warehouse, trailer yard, and corporate campus.
- Initiate and manage internal investigations and conduct thorough employee interviews.
- Oversee the maintenance and troubleshooting of CCTV monitoring equipment.
- Contribute to safety improvement efforts aimed at reducing TRIR within the distribution center by joining Singular Safety Committee and Root Cause Analysis meetings.
- Collaborate with cross-functional teams to develop and implement Safety/AP policies and procedures.
Asset Protection Specialist (APS)
Ocean State Job Lot
12.2021 - 12.2023
- Lead External Theft investigations by collaborating with Store and District Leadership to track and respond to shoplifting trends.
- Execute Asset Protection Specialist Checklist within stores to ensure the maintenance of robust Safety and Shrink Programs.
- Conduct Food/Safety Audits and Target Store Assessments, providing contributions to the development of the APS Checklist and supporting the achievement of current AP/Operational OKRs.
- Act as store resource for detecting and deescalating workplace violence situations, raising awareness and providing timely responses.
- Provide support for Physical Inventory through auditing and verification processes.
- Lead regional and district meetings to communicate and reinforce safety and shrink initiatives to store leadership.
- Leverage partnerships with District and Regional Asset Protection Leaders to enhance my individual development as an AP professional.
- The primary trainer for newly hired Asset Protection Specialists and Associates.
Asset Protection Investigator
Burlington Stores
03.2015 - 12.2021
- Analyzed store-specific data to develop and execute annual Safety/Shrink Action Plans for multiple locations.
- Implemented and leveraged CCTV systems to ensure five-step shoplifting apprehensions and gather evidence for safety incidents as well external and internal theft cases.
- Led daily staff meetings for coaching on safety, theft awareness, and store initiatives in addition to weekly leadership meetings for performance review and program updates.
- Skillfully interpreted data using exception-based reporting systems to formulate Internal Investigations and assisted in employee interviews as needed.
- Acted as the primary trainer for all newly hired AP Investigators within RI and Southeastern MA region.
- Assumed responsibility for overseeing store Hazardous Waste, Damaged Item, and Safety Programs.
- Investigate accident claims, conduct Root Cause Analysis, and proactively institute preventative measures to mitigate future incidents.
- Conducted weekly and monthly Safety/Shrink audits and shared results with store management.
- Direct oversight of a team of 5 Shortage Control Associates: Provided coaching and training, conducted weekly performance reviews, and identified external theft patterns.
Education
Bachelor Of Science in Business Administration - Criminal Justice Management
Nichols College
Dudley, MASkills
- Skilled in Microsoft Office and Google Applications
- Managed budget allocations of up to $12,000
- Accomplished in employee management
- Skilled in report writing
- Seasoned in multi-store supervision and training
- Proficient in public speaking
- Competent in CCTV monitoring, maintenance and improvements
- Effective at partnership and collaboration
- Proficient in evidence collection and documentation
- Accomplished in internal and external theft investigations
- Adept at managing multiple priorities
Accomplishments
- Top producing OSJL Asset Protection Specialist in External cases (2022)
- Top shortage reduction for all Burlington stores in RI, MA, CT Region - 20 stores (2018-2020)
- President of History club at Nichols College (2016-2018)
Certification
- Wicklander-Zulawski Level 1 Investigative Interviewing Techniques Training
- OSHA 10 Certified
- Mental Health First Aid Training
- Oraltox Onsite Drug Testing
Timeline
Asset Protection Supervisor (Corp/DC)
Ocean State Job Lot
12.2023 - Current
Asset Protection Specialist (APS)
Ocean State Job Lot
12.2021 - 12.2023
Asset Protection Investigator
Burlington Stores
03.2015 - 12.2021
Bachelor Of Science in Business Administration - Criminal Justice Management
Nichols College
- Wicklander-Zulawski Level 1 Investigative Interviewing Techniques Training
- OSHA 10 Certified
- Mental Health First Aid Training
- Oraltox Onsite Drug Testing
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