Amberlyn Schroeder
Indian Orchard
Summary
Dynamic professional with a proven track record at FedEx, excelling in team leadership and operational efficiency. Adept at enhancing customer satisfaction through effective communication and conflict resolution. Skilled in data analysis and record keeping, consistently driving improvements that elevate service quality and operational performance.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
USA Waste and Recycling
Enfield
02.2023 - 11.2024
- Gathered customer feedback through surveys and used the data to improve customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Prevented key account losses by researching discrepancies and correcting problems.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Manager of Operations
FedEx
Chicopee
05.2021 - 01.2023
- Monitored team progress towards achieving milestones set forth in project plans.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Implemented systems for tracking operational performance metrics.
- Developed and implemented operational policies and procedures to improve efficiency.
- Ensured compliance with applicable laws and regulations related to operations.
Customer Service Representative
Smith & Wesson
Springfield
04.2018 - 03.2020
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
High School of Scince And Technology
Springfield06-2012
Skills
- Customer service
- Team leadership
- Record keeping
- Conflict resolution
- Data analysis
- Operational efficiency
- Customer relationship management
- Receiving support
- Attention to detail
- Time management
- Effective communication
- Adaptability and flexibility
- Call center operations
- Strong teamwork
- Microsoft Excel
- Task prioritization
- Multi-task management
- Problem resolution
- Patience
Timeline
Customer Service Representative
USA Waste and Recycling
02.2023 - 11.2024
Manager of Operations
FedEx
05.2021 - 01.2023
Customer Service Representative
Smith & Wesson
04.2018 - 03.2020
High School Diploma -
High School of Scince And Technology
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