Amelia Austen
Boston
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at the Beacon Hill Hotel. Expert in food sales and promotion, adept at upselling and enhancing guest engagement. Proven ability to thrive in high-volume dining environments while maintaining service excellence and cultivating lasting customer relationships.
Overview
4
4
years of professional experience
Work History
Server
Beacon Hill Hotel
11.2024 - 01.2026
- Provided exceptional customer service in fast-paced dining environment.
- Managed accurate order processing and delivery to ensure guest satisfaction.
- Assisted in training new staff on menu items and service protocols.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Adapted quickly to changing demands during peak hours, ensuring smooth operations.
- Addressed customer inquiries and resolved complaints efficiently to uphold service standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
Research Assistant
Boston Children's Hospital
01.2025 - 05.2025
- Conducted literature reviews to support research projects and ensure data accuracy.
- Assisted in data collection and analysis using statistical software to enhance findings.
- Collaborated with team members to design experiments and develop methodologies.
- Prepared reports and presentations summarizing research outcomes for stakeholders.
Server
1928
04.2022 - 05.2023
- Collaborated with kitchen staff to facilitate timely meal preparation and service.
- Utilized POS system for order entry, payment processing, and inventory tracking.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Bachelor of Science - Neurobiology
Simmons University
Boston, MA05.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Menu memorization
- Food running
- High volume dining
References
Name: Chelsea Skully
Job title: Manager at the Beacon Hill Hotel
Phone: (515) 537-5700
Email: cscully@beaconhillhotel.com
Name: Caylee Conlin
Job title: Manager at the Beacon Hill Hotel
Phone: 781 724 5864
Email: cconlin@beaconhillhotel.com
Name: Todd
Job title:Task force Manager at the Beacon Hill Hotel
Email: Todddavis11@gmail.com
Timeline
Research Assistant
Boston Children's Hospital
01.2025 - 05.2025
Server
Beacon Hill Hotel
11.2024 - 01.2026
Server
1928
04.2022 - 05.2023
Bachelor of Science - Neurobiology
Simmons University