- I enjoy helping others and giving back to the community
- Passionate about balancing physical health with mental and emotional wellness
- Avid Reader
- Hiking
- Gym Workouts
- Volunteering
- Drawing and Painting
Amelia McCullen
Strategic Operations Director
Littleton
Summary
Strategic operations professional prepared for this role with strong background in optimizing processes and driving organizational success. Proven ability to lead cross-functional teams, adapt to evolving business needs, and implement strategic initiatives that maximize efficiency and performance. Strong focus on team collaboration and adaptability to change. Expert in workflow optimization and resource management.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Strategic Operations Director
Workers Federal Credit Union
01.2025 - Current
- Lead strategic initiatives across departments reporting to the Chief Operating Officer, driving operational excellence and cross-functional collaboration
- Support and manage high-impact projects focused on process optimization, service delivery, and organizational efficiency
- Identify operational gaps and develop targeted solutions to enhance performance and member experience
- Facilitate change management efforts through structured project planning, stakeholder engagement, and communication strategies
- Champion continuous improvement by aligning departmental goals with enterprise-wide strategic objectives
AVP, Branch Support
Workers Federal Credit Union
01.2021 - 01.2024
- Led resolution of frontline staff inquiries, ensuring timely and accurate support across multiple branches
- Designed and delivered comprehensive training programs to enhance frontline service and product knowledge
- Maintained subject matter expertise in products, services, policies, and procedures to support operational consistency
- Partnered with cross-functional teams to identify service gaps and implement targeted training solutions
- Authored and updated procedural documentation to streamline branch operations and ensure compliance
AVP, Financial Wellness Coach / AVP Branch Manager
Workers Federal Credit Union
01.2019 - 01.2021
- Directed performance evaluations and annual reviews for branch staff, fostering a culture of continuous improvement
- Onboarded and trained new hires across Area 1, ensuring alignment with organizational standards
- Coached team members on the Workers Way philosophy, enhancing member engagement and service delivery
- Oversaw daily operations of the Westford branch, ensuring efficiency and regulatory compliance
- Cultivated strategic partnerships with external mortgage providers to drive membership growth
Education
Bachelor of Arts -
Fitchburg State University
Fitchburg, MA 05.2001 -
Skills
Operational excellence
Logistics management
Workforce planning
Organizational development
Planning and implementation
Project planning and development
Policies and procedures implementation
Certification
MTEL: Communication and Literacy Writing Subtest (01)
Interests
Timeline
Strategic Operations Director
Workers Federal Credit Union
01.2025 - Current
AVP, Branch Support
Workers Federal Credit Union
01.2021 - 01.2024
AVP, Financial Wellness Coach / AVP Branch Manager
Workers Federal Credit Union
01.2019 - 01.2021
MTEL: Early Childhood (002)
10-2015
MTEL: Communication and Literacy Reading Subtest (01)
12-2014
MTEL: Communication and Literacy Writing Subtest (01)
12-2013
Bachelor of Arts -
Fitchburg State University
05.2001 -
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