Amelia Skoler
Salem
Summary
Dynamic leader with proven success at Walgreens Pharmacy, adept in problem-solving and customer relations. Excelled in inventory management and employee mentoring, significantly enhancing store operations and customer satisfaction. Skilled in creating high-impact merchandising displays and streamlining payroll processes, demonstrating exceptional multitasking and organizational abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreens Pharmacy
11.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Pharmacy Operations Manager
Walgreens Pharmacy
03.2020 - 11.2022
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
Shift Manager
McDonald’s
08.2015 - 09.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Education
Associate Of Arts And Sciences - Liberal Arts And Sciences
Northern Essex Community College
Haverhill, MA05.2020
Skills
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service
- Inventory management
- Store merchandising
- Cash management
- Recruiting and hiring
- Employee scheduling
- Payroll management
- Confidentiality and HIPAA
- Insurance billing
- Medication dispensing
Certification
Pharmacy Technician Certified
ServSafe food handler certified
Timeline
Store Manager
Walgreens Pharmacy
11.2022 - Current
Pharmacy Operations Manager
Walgreens Pharmacy
03.2020 - 11.2022
Shift Manager
McDonald’s
08.2015 - 09.2019
Associate Of Arts And Sciences - Liberal Arts And Sciences
Northern Essex Community College
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