America Garcia
Leominster
Summary
Flexible Service Advocate with a strong customer service background at Target, adept at complaint handling and complex problem-solving. Proven ability to enhance team productivity and train new employees effectively. Skilled in safety compliance and proficient in operating equipment, ensuring exceptional experiences for any and all customer satisfaction.
Overview
6
6
years of professional experience
Work History
Service Advocate
Target
86 Orchard Hill Park Drive
05.2024 - Current
- Delivered exceptional customer service in fast-paced environment.
- Collaborated with team to ensure efficient restaurant operations.
- Operated kitchen equipment safely and efficiently.
- Assisted in training new crew members on procedures and standards.
- Responded promptly to customer inquiries and concerns, enhancing satisfaction.
- Took orders, prepared meals, and collected payments.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
- Used proper techniques to prepare food and ingredients.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
- Trained new employees by demonstrating tasks and coaching during daily activities.
Server
Olive Garden
3 Orchard Hill Park Rd
12.2023 - 05.2024
- Assisted customers in fast-paced dining setting by providing excellent service.
- Guided guests in selecting menu items to enhance their dining experience.
- Kept dining area clean and organized to promote guest satisfaction.
- Worked alongside team members to support timely food delivery and accurate orders.
- Developed training materials to enhance onboarding process for new hires
- Collaborated with management to identify areas for staff development
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Crew Team Member
Wendys Restaurant
528 North Main Street
10.2020 - 09.2023
- Delivered exceptional customer service in fast-paced environment.
- Collaborated with team to ensure efficient restaurant operations.
- Operated kitchen equipment safely and efficiently.
- Assisted in training new crew members on procedures and standards.
- Responded promptly to customer inquiries and concerns, enhancing satisfaction.
- Took orders, prepared meals, and collected payments.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
- Used proper techniques to prepare food and ingredients.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
- Trained new employees by demonstrating tasks and coaching during daily activities.
Education
High School Diploma -
Goodrich Highschool
111 Goodrich Street 05.2024
Skills
- Decision-making skills
- Customer service background
- Complaint handling
- Complex Problem-solving
- Attention to detail
- Computer skills
- Forklift and pallet jack operation
- Heavy lifting
- Safety compliance
- Start up procedures
- Technical paper writing
- Communication equipment handling
- Communication systems mastery
Timeline
Service Advocate
Target
05.2024 - Current
Server
Olive Garden
12.2023 - 05.2024
Crew Team Member
Wendys Restaurant
10.2020 - 09.2023
High School Diploma -
Goodrich Highschool