America Lopez

Community Engagement & Outreach
Built trust within diverse communities through cultural competency training, empathetic communication, and active listening.
Led outreach efforts focused on education, prevention, and wellness.
Represented the organization in community settings, fostering strong relationships and advocacy.
Connected families with essential social services, reducing barriers to healthcare and improving quality of life.
Helped families navigate and access local resources to support overall well-being.
Patient Support & Care Coordination
Supported language access by providing interpretation and translation for clients and staff.
Worked directly with patient treatment teams and participated in care coordination procedures.
Explained eligibility requirements and assisted patients in completing applications for services.
Developed educational materials tailored to specific population needs for greater impact.
Facilitated group events to promote patient engagement and wellness.
Collaboration & Program Development
Collaborated with external organizations to coordinate health and social services.
Collected and analyzed data on program effectiveness to improve service delivery and programming.
Developed and conducted surveys to assess community needs and inform initiatives.
Trained new Community Health Workers and volunteers on best practices, enhancing team efficiency.
Technical & Strategic Skills
Applied tech skills to streamline workflows and support both team operations and patient services.
Balanced high patient volume with core responsibilities, demonstrating adaptability and strong organizational skills.
Brought a dual micro/macro perspective to care, integrating individual support with awareness of broader immigration trends and policy impacts.

Family & Student Advocacy
Facilitated access to essential services by guiding immigrant families through the school system and providing advocacy and language support.
Acted as a cultural mediator, addressing language barriers and cultural differences to ensure equitable access to education.
Advocated for students’ best interests in meetings with faculty, administrators, and other key stakeholders.
Referred families to appropriate agencies for specialized assistance and coordinated services to meet their needs.
Served as a liaison between families and school personnel, fostering open communication to enhance student outcomes.
Community Engagement & Empowerment
Built trust with immigrant communities through empathy, cultural sensitivity, and consistent engagement.
Engaged families in local programs and school events, increasing participation through personalized outreach via newsletters, emails, phone calls, and texts.
Organized and facilitated empowerment workshops, assisting with paperwork and translation to support family involvement.

Organized information sessions for newly arrived immigrant families on topics ranging from school enrollment processes to local culture norms.
Advocated alongside Latino parents for the creation of a permanent full-time family liaison position at Berkshire Hills Regional School District—successfully approved by the school committee.
Program Development & Evaluation
Evaluated existing family outreach programs, identifying areas for improvement and implementing innovative solutions.
Implemented culturally responsive initiatives to promote inclusivity and understanding within the school community.
Conducted needs assessments and gathered feedback to inform school support strategies and programming.

Advocacy & Community Engagement
Developed organizational skills by building relationships across lines of race, faith, and socioeconomic background.
Cultivated positive relationships with faith leaders to strengthen community ties and support collaborative advocacy.
Engaged with immigrant communities to build trust and encourage participation in local initiatives.
Education & Professional Development
Participated in workshops and presentations focused on immigrant justice to deepen knowledge and advocacy skills.
Pursued professional development opportunities to enhance effectiveness in community organizing and support work.
Training & Facilitation
Facilitated training sessions in Spanish to support skill-building and organizational development within the community.