Amie O'Callaghan

• Built loyal customer base by creating welcoming environment with top quality service.
• Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
• Prepared rotas to achieve stable coverage while minimising payroll costs.
• Monitored and maintained stock levels for maximised efficiency and minimised waste.
• Completed accurate end-of-day financial routines for cash and card transactions.
• Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
• Resolved complaints calmly and professionally to achieve positive customer outcomes.
• Grew restaurant profits through improved marketing and staff development initiatives.

• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Kept reception area clean and neat to give visitors positive impression of the company.
• Solved administrative and customer service issues with knowledgeable assistance and friendly support.
• Acted as first point of contact for wide range of personnel.
• Managed calendars, strategically scheduling appointments to maximise availability.

• Supervised activities of workers and enforced safety regulations.
• Trained new hires and set up mentoring relationships to drive team performance.
• Worked closely with management to manage staff levels and allocate resources for production plans.
• Maintained team-oriented atmosphere with open communication and quick conflict resolution.
• Managed and coordinated function room hire and on the day event management.
• Monitored and managed stock levels.
• Responsible for end of day figures and cashing up.

• Established and maintained working relationships with clients based on trust and non-judgement.
• Helped service users to gain ability to function independently in society.
• Assisted service users to obtain and access community resources.
• Monitored client progress and adapted support programmes to meet changing needs.

● Assisting teachers and pupils to help them achieve their potential and stay on task.

● Pupils may need differential working guidance and support to keep focused on specific class work.

● Assisting teachers by working one to one with pupils and/or contributing to teaching the pupils with extra lessons of specific classes to achieve their targets and goals.

● Drove social, emotional, intellectual, and physical development through age-appropriate activities.

● Collaborated with the teacher to devise and implement developmentally appropriate lessons aligning with the school's philosophy and mission.

● Prepared teaching materials and set up audio-visual equipment.

● Developed and promoted positive relationships with students and staff.

● Performed administrative activities such as taking attendance, making assignments and maintaining student records.

● Participated in professional development opportunities and attended in-services and seminars.

● Tutored students individually and in small groups to reinforce learning concepts.

● My role oversaw the daily running of the restaurant, this includes organisation of events and co -coordinating timings.

● To be able to communicate with customers in person, email and over the phone.

● Assist the customers with enquiries, organising bookings and processing orders.

● Flagging and tracking of orders.

● Organising staff and meetings within the establishment of either staff and clients and/or both.

● Stock inventory and processing stock deliveries.

● Cashing tills, banking and processing payments on a daily basis as well as for events.

● Served as key holder to open and close restaurants on time.

● Demonstrated ability to assess risk and respond to issues appropriately.

● Interviewed, hired and trained employees on new procedures and requirements.

● Opening and closing of the gym

● Responsibility of key holder and first point of contact

● Scheduling fitness classes and fitness instructing appointments

● Organisation of staff rotas, payroll and invoicing - office administration

● Weekly conferences with upper management involving sales targets and itinerary for the next month

● Cashing up and banking

● Purchasing of gym equipment

● Health and safety checks throughout the building.

● Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.

● Coordinated training and handled logistics and administrative tasks.