Dynamic and results-driven Administrator with over 15 years of comprehensive experience in administration and support roles. Resilient and detail-oriented, thriving in high-pressure environments while maintaining exceptional interpersonal and client management skills. Proven ability to effectively liaise across departments, ensuring seamless communication and collaboration. Dedicated to managing multiple projects simultaneously, with a strong focus on meeting deadlines and maintaining accurate schedules and records.
Overview
21
21
years of professional experience
Work History
Victim Witness Advocate
Worcester County District Attorneys' Office
07.2025 - Current
Advocated for crime victims and families throughout the criminal justice process.
Facilitated crisis intervention and support by assessing individual needs and providing referrals for counseling, shelter, and financial assistance.
Inform victims of case status, hearing dates, postponements, and offender release or sentencing status.
Educated victims on judicial procedures while assisting in the preparation of victim impact statements and ensuring their presence during court appearances.
Act as a conduit between victims and prosecutors.
Facilitated discussions with district attorneys to address victim concerns and gather input on case resolutions.
Assisted victims in navigating the claims process with the State Violent Crimes Compensation Board to ensure access to compensation.
Administrator
Saint Peters Catholic Church
07.2011 - 07.2025
Managed all aspects of daily parish operations to enhance community engagement and support.
Program manager for our Food Pantry, Basketball League, ESL and Free Medical Programs.
Oversaw comprehensive calendar of parish events, ensuring timely execution and effective communication.
Facilitated group activities and managed logistical needs across two churches and four buildings to support community involvement.
Led rental contract negotiations with Clark University and Verizon to secure favorable terms. Oversaw bookkeeping for social ministry account to support financial transparency. Contributed to strategic discussions as a member of parish council and finance committee.
Managed the coordination of CORI checks for all personnel, reinforcing a secure environment for operations.
Facilitated communication among volunteers, parishioners, community members, and the pastor.
Produced weekly parish bulletin that effectively communicated important parish updates. Managed pastor's schedule, ensuring seamless communication and task organization.
Claims Specialist
NGM Insurance Co.
03.2005 - 01.2010
Process insurance claims from start to finish, including researching policies, gathering evidence, and verifying coverage.
Education
-
Quinsigamond Community College
05-2001
-
South High Community
Worcester, MA
05-2000
Skills
Strong multitasking skills
Excellent communication skills, both verbal and written
Attention to detail and accuracy
Eagerness to learn and an ability to retain information quickly
Ability to collaborate with others
Adaptability and flexibility
Interests
Board Member Saint Anne’s Free Medical Program
Board Member Saint Peter’s Free Medical Program
Treasurer – St Anne’s & St Peter’s Free Medical Clinic
Board Member Catholic Campaign for Human Development – Diocese of Worcester
Weekly Volunteer St Peter’s & St Anne’s Free Medical Clinic
Victim Witness Advocate at Fulton County Government, Solicitor-General OfficeVictim Witness Advocate at Fulton County Government, Solicitor-General Office