Amina Baroudi
Revere
Summary
Dynamic hospitality professional with extensive experience at Starbucks and Hilton, excelling in exceptional customer service and coffee expertise. Proven ability to foster positive customer relationships and maintain a clean, welcoming environment. Skilled in cash handling and adept at resolving issues, ensuring a seamless dining experience for all guests.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
10.2024 - Current
- Control line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Used POS system to accurately enter orders and process payments.
Restaurant Waiter
Hilton
04.2023 - 07.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
Revere High School
Revere, MASkills
- Coffee expertise
- Dining room maintenance
- Exceptional customer service
- Positive and professional
- Friendly and outgoing
- Conversant in Arabic
- Opening and closing coordination
- Cash handling
- Retail management
- Hospitality service expertise
Languages
Arabic
Native or Bilingual
Timeline
Barista
Starbucks
10.2024 - Current
Restaurant Waiter
Hilton
04.2023 - 07.2024
High School Diploma -
Revere High School