Amina Boussraou
Kenitra
Summary
Dynamic customer service professional with a proven track record at Amazon, excelling in process improvement and team leadership. Skilled in building strong client relationships and developing training programs, I consistently enhance service quality and operational efficiency, ensuring exceptional customer satisfaction and team performance.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Amazon
Rabat
2022.04 - Current
- Provided high-quality support for customer inquiries to ensure satisfaction.
- Identified and escalated customer complaints while proposing actionable solutions.
- Collaborated with cross-functional teams to improve service delivery and operational efficiency.
Admin Team Helper
Amazon
Rabat
2021.01 - 2022.03
- Monitored real-time management of customer contacts to uphold quality control standards.
- Tracked attendance, tardiness, and departures to deliver actionable insights to management.
- Facilitated team meetings, offering operational support to managers and enhancing team performance.
Trainer (Temporary Position)
Amazon
Rabat
2018.02 - 2018.06
- Developed and delivered training programs for new hires to expedite onboarding and ensure compliance with company standards.
- Provided ongoing support to trainees, improving skill development and performance metrics.
Customer Service Representative
Amazon
Rabat
2013.09 - 2018.02
- Addressed client needs and resolved issues to deliver exceptional customer service.
- Identified process improvement opportunities to enhance service quality.
- Maintained detailed records of customer interactions and feedback for ongoing enhancement.
Internship
Crédit Agricole
Kenitra
2013.06 - 2013.08
- Managed credit files and processed customer transactions with accuracy and confidentiality.
- Operated and maintained automated teller machines (ATMs), ensuring seamless customer access.
Education
Master Degree - Project Management and Offshore Platforms
Ibn Tofail University
Kenitra, Morocco06.2012
Bachelor’s Degree - Economic Sciences and Management, Commerce Option
Ibn Tofail University
Kenitra, Morocco06.2010
Baccalaureate - Experimental Sciences
Lycée Taha Hussein
Kenitra, Morocco07.2006
Skills
- Customer Relationship Management: Expertise in building and maintaining strong client relationships
- Team leadership: Proven ability to lead, motivate, and support teams to achieve goals
- Process Improvement: Skilled in identifying inefficiencies and implementing effective solutions
- Training & Development: Experienced in designing and delivering training programs
- Commercial prospecting: Proficient in identifying and pursuing business opportunities
- Interpersonal Communication: Strong verbal and written communication skills
Additional Information
- Available for relocation or remote work.
- Proficient in Microsoft Office Suite and CRM software.
Timeline
Customer Service Representative
Amazon
2022.04 - Current
Admin Team Helper
Amazon
2021.01 - 2022.03
Trainer (Temporary Position)
Amazon
2018.02 - 2018.06
Customer Service Representative
Amazon
2013.09 - 2018.02
Internship
Crédit Agricole
2013.06 - 2013.08
Master Degree - Project Management and Offshore Platforms
Ibn Tofail University
Bachelor’s Degree - Economic Sciences and Management, Commerce Option
Ibn Tofail University
Baccalaureate - Experimental Sciences
Lycée Taha Hussein