Amina Ndungu
Springfield
Summary
Dependable and client-focused behavioral health specialist with experience supporting individuals in structured residential and crisis-informed environments. Brings strong judgment under pressure, emotional intelligence, and conflict resolution skills to maintain safety and stability in fast-paced settings. Adaptable across multiple care environments, with a consistent track record of reliable performance, accurate documentation, and rapport-driven client support.
Overview
3
3
years of professional experience
Work History
Relief Staff Direct Care
Servicenet Inc Northhampton
Northampton, MA
09.2024 - Current
- Provided direct care and support to individuals with behavioral health, developmental, and social service needs in residential settings.
- Assisted clients with daily living activities and encouraged independence through person-centered support.
- Responded to behavioral and crisis situations using de-escalation techniques and established safety protocols.
- Maintained accurate documentation of client progress, incidents, and daily activities.
- Adapted to multiple program environments and client populations while ensuring consistent, high-quality care.
- Collaborated with staff and supervisors to promote client safety, well-being, and treatment goals.
Fingerprint Technician
Idemia
Springfield, MA
08.2023 - 07.2024
- Trained new technicians on fingerprinting techniques and equipment usage to maintain operational efficiency.
- Processed applicant records with a high degree of accuracy while ensuring compliance with security, privacy, and regulatory standards.
- Performed identity verification, document authentication, and biometric fingerprint collection for TSA PreCheck and federal enrollment programs.
- Assisted customers throughout the enrollment process, providing clear guidance and resolving application-related concerns.
- Managed sensitive personal and biometric information in accordance with strict confidentiality requirements.
- Maintained efficiency and professionalism in a high-volume environment while delivering exceptional customer service.
- Collaborated with team members to support operational goals and ensure timely processing of enrollments.
Education
Bachelor of Science - Psychology
University of Massachusetts, Amherst
Amherst, MA05.2028
Skills
- Risk Assessment
- Conflict Resolution
- Emotional Intelligence
- Operational Reliability
- Judgment Under Pressure
- Information Verification
- Rapport Development
- Workflow Optimization
- Client Engagement/ Advocacy
- Professional Ethics & Boundary Management
Timeline
Relief Staff Direct Care
Servicenet Inc Northhampton
09.2024 - Current
Fingerprint Technician
Idemia
08.2023 - 07.2024
Bachelor of Science - Psychology
University of Massachusetts, Amherst