Amina Sadki

During my time at John Lewis in customer service and technical support, I assisted customers with a variety of inquiries from product troubleshooting and order tracking to returns and warranty claims. This role strengthened my ability to translate technical details into simple solutions and underscored the importance of calm, clear communication in resolving complex issues.

While working on the Disney+ customer service team, I handled a wide range of subscriber issues from billing discrepancies and streaming errors to account recovery and parental controls. I stayed on the line with them, walked them through device resets, and coordinated with our technical team to resolve a backend issue all within 20 minutes. and product knowledge in creating a great customer experience.

My Experience on the sales team at Dalila Marketing, was One of the most impactful experiences I had was leading a campaign to boost client retention during a slow quarter. This experience taught me the importance of adaptability, communication, and data-driven decision-making in a competitive sales environment.