Summary
Overview
Work History
Education
Skills
Interests
Gaming
Timeline
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Amine Chahboun

Amine Chahboun

Dentist
Agadir

Summary

Diligent Gaming Support Agent with background in providing exceptional customer support. Proven ability to handle customer inquiries efficiently and resolve issues promptly. Demonstrated skills in communication and problem-solving.

Overview

2
2
years of professional experience
5
5
Languages

Work History

Dental Hygienist Assistant

Dental Clinic
04.2023 - 08.2024
  • Maintained a sterile and organized workspace for optimal infection control and efficiency.
  • Increased patient satisfaction through compassionate care and excellent communication skills.
  • Promoted positive relationships with patients by addressing concerns promptly and providing knowledgeable recommendations on dental products.
  • Strengthened overall dental team dynamics through active participation in staff meetings, contributing creative ideas for process improvement initiatives.

Package Delivery Driver

DHL
07.2022 - 12.2022

. Delivered packages to customer doorsteps and business offices.

. Fostered positive working relationships with regular customers.

. Loaded truck and properly secured items to prevent damage for deliveries.

Fast Food Worker

SUBWAY®Restaurants
03.2022 - 07.2022
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.

Education

Master Degree - Dentistry

Poltava State Medical University
Poltava Ukraine
04.2001 -

High School Diploma -

Youssef Bnou Tachfine
Agadir Morocco
04.2001 -

Skills

  • Expert with PC, console, and mobile platforms (Windows 10/11, linux OS, Steam, PlayStation, Xbox, iOS, Android, Epic Games Store,EA, discord, anydesk, Zoom, etc)
  • Good experience with gaming support, including in-game bugs, account issues, connectivity, and latency troubleshooting
  • Basic networking knowledge, including router configuration and lag diagnostics
  • Good Live chat support, complaint handling, social media support, debugging & software troubleshooting
  • Omnichannel technical support
  • Customer relationship management

Interests

Gaming on PS5/PC competitive games

Bodybuilding

Football

Swimming

Gaming

  • Situation: Led/support international player teams in multiplayer games
  • Task: Resolve connectivity issues, clarify gameplay questions, handle complaints
  • Action: Used live chat and social media to gather player info, troubleshoot, and escalate issues
  • Result: Achieved faster resolution, improved player satisfaction, surfaced recurring issues to improve game stability

Timeline

Dental Hygienist Assistant

Dental Clinic
04.2023 - 08.2024

Package Delivery Driver

DHL
07.2022 - 12.2022

Fast Food Worker

SUBWAY®Restaurants
03.2022 - 07.2022

Master Degree - Dentistry

Poltava State Medical University
04.2001 -

High School Diploma -

Youssef Bnou Tachfine
04.2001 -
Amine ChahbounDentist