Amine Harroune
Marrakech
Overview
13
13
years of professional experience
Work History
Team Leader
La mamounia hotel
Marrakech
03.2025 - Current
- Supervised F&B service across multiple outlets, ensuring smooth operations and exceptional guest satisfaction.
- Trained, mentored, and evaluated staff, promoting professional development and service excellence.
- Maintained quality control on service, hygiene, and presentation in line with 5-star standards.
- Coordinated with chefs, sommeliers, and management to deliver a seamless dining experience.
- Handled VIP guests and special requests with discretion and attention to detail.
- Managed team scheduling, inventory oversight, and daily reporting.
- Assisted in the onboarding and training of new staff according to La Mamounia’s luxury hospitality protocols.
- Led pre-shift briefings and ensured team alignment on service goals and promotions.
- Recognized consistently for leadership, teamwork, and guest satisfaction.
- Played a pivotal role during major events and VIP service delivery.
- Contributed to maintaining La Mamounia’s reputation as one of the top luxury hotels globally.
Head waiter
Corinthia yacht club
Doha
05.2024 - 12.2024
- Manage and coordinate the service staff to ensure quality service in the Member Lounge.
- Train new employees in service standards, etiquette and procedures.
- Ensure that the staff complies with the lounge guidelines and offers personalized service to members.
- Greet members on arrival and ensure that they are comfortably settled, offering a warm welcome.
- Respond to any special requests or dietary needs, guaranteeing a flawless experience.
- Provide menu recommendations and answer questions about offers, ensuring that all member preferences are met.
- Promptly and professionally handle and resolve member complaints or concerns.
- To ensure that members are always satisfied with the service and the atmosphere of the lounge.
- Maintain a high level of confidentiality and professionalism when interacting with members.
- Supervise the layout and organization of the Member Lounge, ensuring that the atmosphere is pleasant and that all areas are clean.
- Monitor and maintain stock levels, ensuring food, beverages and supplies are replenished as needed.
- Manage the flow of orders between the kitchen and the bar, ensuring the fast and accurate delivery of meals and drinks.
- Collaborate with the kitchen and bar staff to ensure optimal functioning of the lounge and ensure that all orders are prepared to the highest standards.
- Work with the management team to organize special events, menu changes and exclusive offers for members.
- Ensure that all food and beverages are served in accordance with established standards.
- Supervise the cleanliness and organization of the lounge area, including table setting, presentation and seating arrangements.
- Monitor the timing of services to ensure that all tasks are completed efficiently, without compromising quality.
Head waiter
The ned
Doha
10.2022 - 04.2024
- Pre-opening at the ned doha fifa world cup 2022.
- It was an amazing experience to working in 6 restaurants, Asian restaurant, American restaurant, Italian restaurant, British restaurant, Arabic restaurant, Malibou brunch live music and knowledge about their concept.
- Knowledge about coffee, spirits wine, mocktail, cocktail.
- Banquet service.
- Knowledge about qatar culture.
- Serving qatar VIP.
- Manage and coordinate the service staff to ensure quality service in the Member Lounge.
- Train new employees in service standards, etiquette and procedures.
- Ensure that the staff complies with the lounge guidelines and offers personalized service to members.
- Greet members on arrival and ensure that they are comfortably settled, offering a warm welcome.
- Respond to any special requests or dietary needs, guaranteeing a flawless experience.
- Provide menu recommendations and answer questions about offers, ensuring that all member preferences are met.
- Promptly and professionally handle and resolve member complaints or concerns.
Butler
Es saadi palace&villas
Marrakech
01.2020 - 01.2022
- Greeting and checking in guests, making dining and entertainment arrangements and keeping guest rooms and suites up to the hotel and guest standards.
- Answer calls to the household phone, greet guests at the door, assist in the planning of events and dinner parties, oversee table settings, and serve drinks and food.
- Arranging bookings for restaurants, transportation, spa appointments, or special events.
- Manage the flow of orders between the kitchen and the bar, ensuring the fast and accurate delivery of meals and drinks.
- Able to adapt to changing needs and schedules.
- Monitor the timing of services to ensure that all tasks are completed efficiently, without compromising quality.
Head waiter
Es saadi palce&villas
Marrakech
01.2017 - 01.2020
- Working in a gastronomy moroccan restaurant, island bar, international restaurant breakfast and lunch, Italian restaurant, butler service villas and ksars, banquet.
- Evaluating customer satisfaction, promoting special menu items, monitoring waiters, assigning tasks, and solving customer complaints.
- Train and supervise waiters and waitresses to give high standards of service in terms of time, quality and personalization.
- Supervise the mise en place of the assigned station to ensure a smooth service during operations.
Waiter
Es saadi palce &villas
Marrakech
09.2015 - 09.2017
- Ensure all mystery guests order of service standard are applied at all the time.
- Ensure that restaurant policies and standards of performance are fully understood and followed at all the time.
- Serving, hosting and preparation food, how to deal with the guest and offering drinks and food.
- Knowledge of all drinks/food offered and served, responsible to handling the payment of guests bills according to procedures and to be accountable for cash float.
- Ensure highest standard of cleanliness and presentation both personal and of my domain at all the times.
- Build a culture of teamwork at all the time.
Waiter
EMA assistance
Marrakech
10.2013 - 11.2014
Waiter
Kenzi farah
Marrakech
11.2012 - 12.2013
- Knowledge about food and drinks, in charge of taking orders and serving food in restaurants.
- Solving customer inquiries, refilling glasses, providing menus, making recommendations and resetting tables.
Education
Institute specialise de l'hôtellerie et de la restauration
Marrakech07.2011
Skills
- Team Leadership
- Conflict Resolution
- Time Management
- Training and Development
- Performance Evaluation
- Problem Solving
- Effective Communication
- Customer Service Excellence
- Process Improvement
Websites
Languages
Arabic
English
French
Timeline
Team Leader
La mamounia hotel
03.2025 - Current
Head waiter
Corinthia yacht club
05.2024 - 12.2024
Head waiter
The ned
10.2022 - 04.2024
Butler
Es saadi palace&villas
01.2020 - 01.2022
Head waiter
Es saadi palce&villas
01.2017 - 01.2020
Waiter
Es saadi palce &villas
09.2015 - 09.2017
Waiter
EMA assistance
10.2013 - 11.2014
Waiter
Kenzi farah
11.2012 - 12.2013
Institute specialise de l'hôtellerie et de la restauration