Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Amira Kotbi

Malden,MA

Summary

I’m a driven, multi-talented individual who adapts quickly and thrives on new challenges. Although I chose not to attend college right away due to uncertainty about my path, becoming a mother inspired me to seek a meaningful career.

Balancing school, work, and parenthood was tough, and I made the decision to focus on supporting my family. Now, I’m eager to grow within a company that values ambition, development, and long-term success.

Overview

9
9
years of professional experience

Work History

Travel Consultant

Adam Travel Services
10.2024 - Current
  • Researched and recommended travel packages based on client preferences and budget constraints.
  • Assisted clients in booking flights, accommodations, and activities using reservation systems.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Coordinated itineraries to ensure seamless travel experiences for clients.
  • Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.

Cultivator

Harbor House Collective
11.2021 - 03.2024
  • Evaluated plant health and adjusted nutrient delivery systems for optimal results.
  • Collaborated with team members to ensure adherence to safety protocols and regulations.
  • Maintained a clean and organized cultivation environment, reducing the risk of contamination and disease.
  • Operated packaging machinery to ensure efficient and accurate product preparation.
  • Implemented improvements in packing methods, resulting in reduced material waste.
  • Assisted in inventory management by tracking packaged goods and reporting discrepancies.

Receptionist

Four Points Hotel
04.2019 - 10.2021
  • Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
  • Collected room deposits, fees, and payments.
  • Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
  • Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
  • Demonstrated adaptability during busy periods by multitasking effectively to manage competing demands without compromising quality of service.

Passenger Service Supervisor

Swissport USA
09.2018 - 04.2021
  • Supervised daily passenger service operations, ensuring compliance with policies and procedures.
  • Resolved customer inquiries and complaints, improving satisfaction rates through effective communication.
  • Implemented process improvements that streamlined boarding procedures, reducing turnaround time.
  • Developed strategic plans to enhance passenger experience while maintaining safety standards.
  • Oversaw ticketing, gate and ramp services.
  • Coordinated timely departures by effectively communicating with gate agents, flight crews, and ground personnel.
  • Conducted thorough investigations into passenger complaints or incidents, implementing corrective actions when required to prevent future occurrences of similar situations.
  • Provided exceptional passenger service, addressing concerns and ensuring comfort during flights.
  • Monitored and maintained safety protocols during ramp operations.
  • Collaborated with flight crews to verify scheduling and operational requirements.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Checked cargo and baggage for security to meet TSA regulations.

Cashier

Market Basket
03.2016 - 03.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

Associate of Science - Dental Hygiene

Middlesex Community College
New Bedford, MA
06-2027

High School Diploma -

Revere Highschool
Revere, MA
05-2020

Skills

  • Excellent computer skills
  • Critical thinking
  • Data entry
  • Active listening
  • Customer service
  • Microsoft Excel
  • Payment processing
  • Scheduling
  • Follow-up skills
  • Microsoft PowerPoint
  • Live chat support

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Interests

  • I enjoy helping others and giving back to the community
  • Enjoy participating in yoga/running for overall physical and mental well-being
  • Gardening
  • Baking
  • Rock Climbing
  • Music
  • Drawing and Painting

Timeline

Travel Consultant

Adam Travel Services
10.2024 - Current

Cultivator

Harbor House Collective
11.2021 - 03.2024

Receptionist

Four Points Hotel
04.2019 - 10.2021

Passenger Service Supervisor

Swissport USA
09.2018 - 04.2021

Cashier

Market Basket
03.2016 - 03.2018

Associate of Science - Dental Hygiene

Middlesex Community College

High School Diploma -

Revere Highschool

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Amira Kotbi