Solution Manager with extensive experience in defining product vision and streamlining workflows. Proven expertise in Agile methodologies and cross-functional leadership, resulting in significant improvements in registration and scheduling applications.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Sr. Solution Manager
Altera Digital Health (Remote)
Weston
04.2021 - 08.2025
Defined product vision and roadmap for Registration and Scheduling applications based on client needs.
Managed project lifecycles from inception to deployment in healthcare environments.
Implemented enhancements such as Block Scheduling and Waitlists to optimize workflow efficiency.
Conducted market research to identify trends and customer needs in healthcare technology.
Facilitated training sessions to increase system adoption and boost client satisfaction.
Collaborated with clients and sales teams to prioritize requirements and suggest enhancements.
Led user group presentations to strengthen client relationships and build product trust.
Aligned cross-functional teams on agile best practices to enhance team effectiveness.
Expert Business Analyst/Solution Manager
Allscripts
Burlington
09.2010 - 04.2021
Analyzed business requirements, creating detailed specifications for Registration and Scheduling applications.
Defined test scenarios with QA Engineers and Automation Teams, ensuring quality product delivery.
Managed weekly burn-down charts as Scrum Master to track project progress.
Mentored junior analysts, enhancing team capabilities in requirements gathering and documentation.
Analyzed business requirements and translated them into functional specifications.
Collaborated with stakeholders to identify process improvement opportunities.
Product Design Manager
Eclipsys
Boston
01.1999 - 08.2010
Led Patient Financial Management (PFM) product design, focusing on Scheduling and Registration modules.
Managed daily workflow of developers, designers, QA, and support staff across multiple initiatives.
Defined workflows, use case scenarios, and technical specifications to guide developers and QA teams.
Spearheaded integration of third-party applications for hospital, patient, and insurance data validation.
Served as Lead Product Designer in development and rollout of the Enterprise Scheduling Application.
Education
Bachelor of Science - Computer Science & Mathematics