Amiyah Castillo
Lynn
Summary
Detail-oriented front desk staff member with experience managing operations and providing exceptional customer service. Known for excellent communication skills, adaptability, and effective relationship-building that enhances guest satisfaction. Dedicated front desk professional with proven skills in customer service and conflict resolution, committed to creating a welcoming environment and enhancing guest experiences. An organized and dependable candidate who is successful at managing multiple priorities with a positive attitude and a high degree of accuracy. A detail-oriented team player with strong organizational skills, the ability to handle multiple projects simultaneously, and the willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work History
Front Desk Staff Member
Northshore YMCA
Lynn
12.2024 - Current
- Greeted members and guests with a friendly and welcoming demeanor.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Maintained cleanliness and organization of the front desk area for efficient service.
- Answered phone calls, providing information about programs and services offered.
- Educated guests on facility features, policies, and safety procedures during visits.
- Processed payments from clients in cash or credit card form.
- Checked identification of visitors upon arrival at reception area.
- Greeted customers and provided information regarding services offered.
- Answered incoming calls, responded to inquiries and directed calls accordingly.
- Maintained a professional atmosphere while managing front desk operations.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Transmitted and received messages using telephones or telephone switchboards.
Staff Member
Northshore YMCA
Lynn
07.2023 - 09.2023
- Assisted with daily operations and member services at local community center.
- Built and maintained working relationships with peers and upper management.
- Processed payments, issued receipts and provided change.
- Maintained cleanliness and safety standards throughout facility areas and equipment.
- Processed member registrations and payments at front desk efficiently.
- Provided information about programs, services, and facilities to potential members.
Education
Lynn Vocational Technical Institue
Lynn, MASkills
- Support Services
- Microsoft Office
- Customer Service
- Multitasking
- Time Management
- Conflict Resolution
- Organizational Skills
- Excellent Communication
- Professionalism
- Payment processing
- Front desk operations
- Relationship building
- Sales experience
- Team player attitude
- Customer service expertise
- Front desk management
- Adaptability
- Organizational skills
- Flexibility
- Fluent in english and spanish
Timeline
Front Desk Staff Member
Northshore YMCA
12.2024 - Current
Staff Member
Northshore YMCA
07.2023 - 09.2023
Lynn Vocational Technical Institue