Amnerys Rivera
Worcester
Summary
Dynamic and empathetic professional with a history at Family Health Center, where I enhanced patient satisfaction through exceptional customer service and efficient appointment scheduling. Expert in HIPAA compliance and bilingual in English and Spanish, I excel in fostering trust and confidentiality. Achieved notable improvements in operational workflows and patient registration accuracy. Ready to bring 13 years of relevant work experience to your team.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Family Health Center
03.2020 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Epic to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Provided excellent customer service to patients and medical staff.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Coordinator / CNA/ HHA
Ace Medical Services
11.2010 - 02.2016
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Answer call light and supported patient comfort and safety by adjusting
- Bed rails and equipment
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
- Checked patients vitals such as temperature, blood pressure, and blood sugar levels
- Assisted with feeding and monitored intakes to help patient achieve nutritional objectives
- Collaborated with Physicians to design at - home medication guideline and educated patients and families on correct medication administration
Education
CNA & HHA -
The Fieldstone School
Worcester, MA06.2009
High School Diploma -
Dr Agustin Stahl
Bayamon , Puerto Rico05.1994
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- Patient confidentiality
- Payment Collection
- Data entry proficiency
- Reception Management
- Fluent In English and Spanish
- Check-in coordination
- Patient interviewing skills
- Phone and Email Etiquette
- Flexible Schedule
- Multitasking and Organization
- Patient Registration
- Nextgen and Epic Knowledge
Timeline
Patient Service Representative
Family Health Center
03.2020 - Current
Coordinator / CNA/ HHA
Ace Medical Services
11.2010 - 02.2016
CNA & HHA -
The Fieldstone School
High School Diploma -
Dr Agustin Stahl
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