Amy Cardrant
Sturbridge,MA
Summary
Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters a collaborative environment. Known for strategic planning and conflict resolution. Experienced training coordinator, supervisor, and team leader within various agencies with real-world experience in handling crises that have had favorable outcomes due to a strong understanding of and ability to implement and utilize the incident command system.
Overview
9
9
years of professional experience
Work History
Communications Supervisor
Charlton Police Department
04.2023 - Current
- Conducted regular audits of communication channels to identify areas for improvement or optimization.
- Managed crisis communications during critical incidents ensuring accurate information dissemination while maintaining reputational integrity.
- Mentored junior team members in best practices for effective communication, fostering professional development within the department.
- Prepared teams to manage communications during disasters.
- Managed a diverse team of communicators, ensuring timely completion of projects and adherence to company policies.
- Measured communication effectiveness through data analysis tools, providing insights for continual improvement initiatives.
- Directed and monitored team members for compliance with communication, quality, and performance standards.
- Implemented the upgrade of software resulting in more consistent application of knowledge and greater satisfaction with the public.
Central MA TERT Team Leader
State 911 Department
04.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Work with EOPPS, MEMA, and TERT Coordinator to respond to communities in times of crisis for the purposes of CISM relief or to assist with large-scale events that impact communications departments statewide
911 Telecommunicator
Charlton Police Department
11.2015 - Current
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
- Contributed to the development of new training materials for incoming 911 Telecommunicators, improving overall team preparedness.
- Supported dispatchers in coordinating multi-agency responses during large-scale emergencies, resulting in effective resource allocation.
Central MA TERT Team Assistant Leader
State 911 Department
10.2022 - 04.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Assisted in recruitment to build team of top performers.
Training Coordinator
Charlton Police Department
06.2021 - 04.2023
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Enhanced employee engagement and learning retention by designing and implementing interactive training modules tailored to diverse learning styles.
Education
Certificate - ICS 100
FEMA
Certificate - ICS 144
FEMA
Certificate - IS 200
FEMA
Certificate - ICS 300
FEMA
Certificate - ICS 400
FEMA
Certificate - IS 700B
FEMA
Certificate - IS 800.D
FEMA
Certificate - IS 1200
FEMA
High School Diploma -
Shepherd Hill Regional High School
Dudley, MA06-2003
Skills
- Team supervision
- Teamwork and collaboration
- Problem-solving
- Incident command
- Radio communications
- Critical Decision-making
Timeline
Central MA TERT Team Leader
State 911 Department
04.2024 - Current
Communications Supervisor
Charlton Police Department
04.2023 - Current
Central MA TERT Team Assistant Leader
State 911 Department
10.2022 - 04.2024
Training Coordinator
Charlton Police Department
06.2021 - 04.2023
911 Telecommunicator
Charlton Police Department
11.2015 - Current
Certificate - ICS 100
FEMA
Certificate - ICS 144
FEMA
Certificate - IS 200
FEMA
Certificate - ICS 300
FEMA
Certificate - ICS 400
FEMA
Certificate - IS 700B
FEMA
Certificate - IS 800.D
FEMA
Certificate - IS 1200
FEMA
High School Diploma -
Shepherd Hill Regional High School
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