Amy Mazzarelli
Mendon
Summary
Motivated Shift Leader skilled at directing employees through daily routines and interacting with customers to ensure top-notch experiences. Possesses 5 years of experience in customer service industry.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level event management position. Ready to help team achieve company goals.
Careful and diligent catering professional with solid experience in similar roles. Skilled at preparing and managing food and drink stations and buffet lines with quality-driven and service-oriented approach. Observant and level-headed with good multitasking, organizational and communication skills.
Overview
5
5
years of professional experience
Work History
Sales Lead Keyholder
Loft Ann Taylor
Millbury, MA
12.2023 - Current
- Led sales initiatives to exceed store targets and enhance customer engagement.
- Mentored and trained team members on product knowledge and effective selling techniques.
- Collaborated with management to implement promotional strategies that increased foot traffic.
- Utilized inventory management systems to optimize stock levels and reduce shrinkage.
Event Planner
Polar Beverages
Worcester, MA
05.2024 - 08.2024
- Coordinated logistics for multiple events, ensuring seamless execution and adherence to timelines.
- Collaborated with vendors to secure services, negotiating contracts that aligned with budgetary constraints.
- Developed event concepts and themes, enhancing attendee engagement and overall experience.
- Managed on-site operations, overseeing staff and volunteers to ensure event success and satisfaction.
Birthday Party Coordinator
Forekicks
Marlboro, MA
10.2023 - 02.2024
- Maintained contact with parents and guardians throughout the event planning process.
- Provided exceptional customer service to ensure customers had a positive experience.
- Planned menus, ordered supplies and decorations, and arranged seating arrangements.
- Coordinated activities such as face painting, balloon twisting, and games for children.
- Assisted in preparing food items such as pizza, snacks, desserts. according to recipes or instructions from the chef.
- Ensured that all areas were properly set up before guests arrived including decorating tables and setting out chairs.
Crew Member Team Leader
Dunkin' Donuts
Milford, MA
05.2023 - 12.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored team member performance to ensure quality standards were met.
- Managed cash flow by accurately counting money at beginning and end of shift.
Catering Server
Russell Morin Catering & Events
Attleboro, MA
02.2023 - 09.2023
- Prepared and served food items to guests in a timely manner.
- Maintained cleanliness of the buffet area, including setting up and breaking down the buffet table.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Ensured that all dietary restrictions were met by providing vegan, vegetarian, gluten-free, dairy-free options at each event.
- Assisted other servers in carrying trays of food from kitchen to dining area.
- Set up tables with appropriate linens and silverware prior to each event.
- Provided excellent customer service throughout the duration of an event.
- Cleaned up after events, including washing dishes and utensils used during meal service.
Barista Shift Lead
Dunkin' Donuts
Uxbridge, MA
07.2021 - 05.2023
- Provided excellent customer service and ensured all customers left satisfied.
- Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
- Monitored the performance of staff to ensure that quality standards were met.
- Resolved customer complaints or referred them to a manager as needed.
- Ensured that all employees followed health and safety regulations at all times.
- Ordered supplies when necessary to maintain adequate stock levels.
- Scheduled shifts for barista staff based on business needs and availability of personnel.
Barista
Muffin House
Mendon, MA
02.2021 - 06.2021
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Education
High School Diploma -
Nipmuc Regional High School
Upton, MA05-2022
Bachelor of Science - Event Management
Johnson & Wales University
Providence, RI05-2026
Skills
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Time management
- Dependable and responsible
- Multitasking
Timeline
Event Planner
Polar Beverages
05.2024 - 08.2024
Sales Lead Keyholder
Loft Ann Taylor
12.2023 - Current
Birthday Party Coordinator
Forekicks
10.2023 - 02.2024
Crew Member Team Leader
Dunkin' Donuts
05.2023 - 12.2023
Catering Server
Russell Morin Catering & Events
02.2023 - 09.2023
Barista Shift Lead
Dunkin' Donuts
07.2021 - 05.2023
Barista
Muffin House
02.2021 - 06.2021
High School Diploma -
Nipmuc Regional High School
Bachelor of Science - Event Management
Johnson & Wales University