Amy McLaughlin
Woburn
Summary
Personable Customer Service Representative with over 15 years of experience. I am a trustworthy and professional team player who is experienced in leadership and growing employees. Skilled in Cash Handling and Transacting, as well as Medical Billing. I love challenging myself, and am eager to learn and grow my career.
Overview
19
19
years of professional experience
Work History
Medical Billing Representative
LogixHealth
Bedford
09.2023 - Current
- Processed medical claims using advanced billing software and tools.
- Reviewed patient accounts for accuracy and completeness of information.
- Communicated with insurance companies to resolve billing discrepancies.
- Coordinated with healthcare providers to ensure proper coding practices.
- Posted charges, payments and adjustments.
- Submitted refund requests for claims paid in error.
- Reviewed and processed medical insurance claims for accuracy, completeness and compliance with insurance regulations.
- Provided customer service support by responding promptly to phone calls or emails from providers or customers seeking assistance with billing issues.
Financial Services Associate
TD Bank
Lexington
01.2020 - Current
- Cash Handling- deposits, check cashing
- Adhering to customer confidentiality
- Administration and Customer Service- open accounts, preform maintenance, balance ATMs, assisting with audits, as well as any other customer or store issues in a professional manner
- Training new employees
- Opening and Closing the store
- Created detailed reports regarding daily transactions; including account balances, deposits, withdrawals, transfers
- Demonstrated ability to work independently with minimal supervision while meeting deadlines efficiently.
- Maintained accurate records of all cash transactions, balancing daily totals with bank statements.
- Operated as Vault Custodian at the Branch
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Greeted customers with professionalism and friendly and courteous demeanor.
- Guided customers in selecting appropriate financial products for individual needs.
Head Teller
TD Bank
Lexington
01.2017 - 01.2020
- Managed daily cash transactions and ensured accurate balancing.
- Supervised teller team and provided ongoing training and support.
- Implemented operational procedures to enhance customer service efficiency.
- Resolved customer inquiries and issues to maintain satisfaction levels.
- Coordinated with management to optimize branch operations and workflow.
- Conducted audits on cash drawers for compliance and accuracy.
- Established strong relationships with customers to promote loyalty and trust.
- Trained new tellers on policies, procedures, and systems used in banking.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
- Assisted in training new tellers on operational procedures, policies, and regulations.
- Maintained confidentiality of customer accounts by adhering to security procedures.
- Balanced and filled ATMs
Teller
TD Bank
Lexington
10.2015 - 01.2017
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and service requests.
- Maintained cash drawer and balanced cash at the end of shifts.
- Educated customers on bank products and services available.
- Collaborated with team members to enhance customer experience.
- Handled customer complaints professionally and resolved issues promptly.
- Supported training of new tellers by sharing best practices and procedures.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Built and maintained client relationships through quality, personalized interactions.
Administration/Insurance Verification
IVF New England
Lexington
10.2014 - 10.2015
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Transcribing Consultant
Eliza Corporation
Danvers
09.2013 - 10.2014
- Created reports detailing variances between submitted charges versus those paid by insurer.
- Demonstrated strong organizational skills by successfully managing multiple tasks simultaneously and meeting deadlines.
- Organized Medical Records and added them to our company's database
- Transcribed messages from patients to Doctors/Insurance Providers
- Worked efficiently and independently in a timely manner in order to ensure accurate and quick responses for Doctor and patient satisfaction
- Adhered to Doctor/patient confidentiality
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Provided efficient and courteous service to customers.
- Operated cash register and accurately processed payments, returns, and exchanges.
Cashier/Bagger
Stop and Shop
Winchester
01.2007 - 02.2009
Education
High School Diploma -
Winchester High School
Winchester, MACertification In Medical Assistant Training -
American Career Institute
Woburn, MACertification In Medical Billing And Coding -
Millennium Training Institute
Woburn, MASkills
- Cash Reconciliation
- Credit Card Applications
- Account Documentation
- Foreign Currency Exchanges
- Loan Applications
- Phone Answering
- Safe Deposit Box Oversight
- Certificate of Deposit
- Strong Administrative Abilities
- Microsoft Office
- All scripts
- Posted Payments for Medical Claims
- Corrected and Posted Adjustments for Medical and Workmen’s Compensation Claims
- Worked Directly with Providers to Ensure Timely Filing
- Processed Refund Spreadsheets for a Number of Providers
- Worked with Insurance Reps to Ensure Claims were paid correctly
Timeline
Medical Billing Representative
LogixHealth
09.2023 - Current
Financial Services Associate
TD Bank
01.2020 - Current
Head Teller
TD Bank
01.2017 - 01.2020
Teller
TD Bank
10.2015 - 01.2017
Administration/Insurance Verification
IVF New England
10.2014 - 10.2015
Transcribing Consultant
Eliza Corporation
09.2013 - 10.2014
Cashier/Bagger
Stop and Shop
01.2007 - 02.2009
High School Diploma -
Winchester High School
Certification In Medical Assistant Training -
American Career Institute
Certification In Medical Billing And Coding -
Millennium Training Institute