Amy Russell
Lynn
Summary
Experienced with cash handling, customer service, and banking operations. Utilizes effective communication and problem-solving skills to address customer needs efficiently. Reputation of maintaining accuracy in financial transactions and ensuring positive customer experiences.
Overview
10
10
years of professional experience
Work History
Teller
National Grand Bank
01.2025 - Current
- Provided excellent customer service while managing high-volume transactions during peak hours
- Processed customer transactions promptly, minimizing wait times
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed
Bookkeeper/Supervisor
Pricerite
07.2021 - 01.2025
- Supervised and trained cashiers
- Generated financial reports for management review
- Corrected price discrepancies and cashier errors in a professional and timely manner
- Reconciled cash tills and processed nightly deposits
Customer Service (Seasonal)
Christianbook
10.2020 - 05.2021
- Delivered exceptional customer service, addressing concerns and resolving issues promptly
- Made product recommendations tailored to customer needs
- Processed returns and exchanges
Safety Team Leader
Goodwill of Northern New England
09.2015 - 07.2020
- Implemented process improvements that increased efficiency and reduced operational costs
- Enforced safety protocol adherence and quality control measures
- Trained new team members on company procedures and safety standards
Education
Legal Administrative Assistant (AA) -
North Shore Community College
Danvers, Massachusetts05.2002
Skills
- Exceptional customer service
- Professionalism and courtesy
- Excellent time management skills
Timeline
Teller
National Grand Bank
01.2025 - Current
Bookkeeper/Supervisor
Pricerite
07.2021 - 01.2025
Customer Service (Seasonal)
Christianbook
10.2020 - 05.2021
Safety Team Leader
Goodwill of Northern New England
09.2015 - 07.2020
Legal Administrative Assistant (AA) -
North Shore Community College
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