Amy Wall
Wakefield
Summary
Dynamic professional with extensive experience in emergency medical services at Cataldo Ambulance Service, excelling in patient assessment and advanced life support. Proven track record in customer relationship management and project management, delivering outstanding service and fostering team collaboration to enhance patient care and client satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Paramedic
Cataldo Ambulance Service
Malden
04.2025 - Current
- Responded to emergency calls and assesse patient conditions in various environments.
- Administer medical treatments and medications according to established protocols.
- Collaborate with healthcare teams to ensure comprehensive patient care during transport.
- Operate complex medical equipment and maintained readiness for emergency situations.
- Document patient information and treatment details accurately in medical records.
EMT-Basic
Cataldo Ambulance Service
Malden
09.2022 - 04.2025
- Responded quickly to emergency calls and assessed patient conditions.
- Administered basic life support and first aid to patients in the field.
- Communicated effectively with medical teams during patient transport.
- Maintained emergency medical equipment and ensured readiness for use.
- Documented patient care and incident reports accurately at the scene.
Account Manager
THE T STOP
Wakefield
11.2018 - 10.2022
- Managed client relationships to ensure satisfaction and retention.
- Coordinated marketing strategies to promote new products and services.
- Analyzed customer feedback to identify areas for improvement.
- Developed customized solutions to meet client needs effectively.
Bank Teller
THE SAVINGS BANK
Wakefield
10.2017 - 09.2020
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and provided relevant information.
- Balanced cash drawer daily to ensure accuracy and compliance with bank policies.
- Educated customers on bank products and services to promote financial literacy.
My Stylist@Macy's and Corporate Sales Executive
MACY'S
Peabody
12.2014 - 10.2017
- Consulted with clients to understand their style preferences and needs.
- Researched current trends to provide clients with up-to-date product recommendations.
- Managed client appointments and scheduled shopping sessions for convenience.
- Educated clients on product features to enhance their shopping decisions.
- Handled returns and exchanges, ensuring customer satisfaction throughout the process.
- Maintained detailed records of client preferences for personalized service delivery.
- Built strong relationships with corporate clients through effective communication and networking.
- Conducted market research to identify new business opportunities and industry trends.
Personal Banker III; Online Banking Admin; Teller
THE SAVINGS BANK
Wakefield
03.2010 - 11.2014
- Assisted customers with account inquiries and banking services.
- Educated clients on financial products and services available.
- Managed daily transactions and balanced cash drawer accurately.
- Developed strong relationships with clients through personalized service.
- Resolved customer issues promptly to enhance satisfaction levels.
- Maintained compliance with banking regulations and internal policies.
- Managed daily office operations and ensured efficient workflow.
- Coordinated communication between departments to streamline processes.
- Maintained accurate records and files in compliance with regulations.
- Provided general administrative support to customers.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Answered incoming calls and responded to customer inquiries.
- Followed up with customer accounts to resolve overdrawn accounts.
Manager
LUBIE'S JEWELRY
Wakefield
06.1998 - 04.2014
- Coordinated marketing efforts for seasonal collections and promotions.
- Facilitated team meetings to discuss goals and project updates.
- Resolved customer inquiries and complaints effectively and efficiently.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Contemporary Marketing Team Leader/Representative
ANHEUSER BUSCH: AUGUST A. BUSCH & CO. OF MA
Medford
03.2006 - 03.2009
- Led marketing campaigns to enhance brand visibility and customer engagement.
- Developed strategic marketing plans aligned with company objectives and market trends.
- Collaborated with cross-functional teams to ensure cohesive messaging across platforms.
- Mentored junior team members, fostering professional growth and collaboration.
- Managed budgets for marketing initiatives, ensuring resource allocation efficiency.
- Coordinated promotional events to increase product awareness and customer participation.
- Monitored competitor activities to stay ahead of the competition.
Graphic Arts Coordinator
ANHEUSER BUSCH: AUGUST A. BUSCH & CO. OF MA
Medford
06.2004 - 03.2006
- Worked closely with sales and marketing teams to execute effective point-of-sale signs.
- Involved in all phases of sign production, including design, printing, cutting, laminating, and mounting.
- Created signage for a major motion picture (Fever Pitch).
Education
Paramedic - Paramedicine
Cataldo Education Center
Malden, MA04-2025
EMT Basic - Emergency Medicine
Cataldo Education Center
Malden, MA07.2022
Bachelor of Science - Fashion Design and Production, Fashion Merchandising
Lasell University
Newton, MA05.2003
Skills
- Patient assessment
- Emergency response
- Medical documentation
- Team collaboration
- Customer relationship management
- Project management
- Emergency medical services
- Advanced life support
- Adherence to high customer service standards
- Customer service focus
- Client relations and customer service
- Outstanding customer service
Activities And Organizations
- FILM PRODUCTION, Verizon/New England Patriots Commercial, Extra, 07/01/19, Defending Jacob, Extra, 04/01/19, Spotlight, Extra, Picture Car Driver, 09/01/14
- SCHOOL COMMITTEE, Town of Wakefield, Member, 04/01/21, 04/30/22, Elected to School Committee by the citizens of Wakefield, MA., Maintain the hiring process of the superintendent., Worked on the annual budget and reviewed school policies., Served on the Finance and Facilities, and Student Services subcommittees.
- ZONING BOARD OF APPEALS, Town of Wakefield, Member, 07/01/14, 10/1/22, Appointed to ZBA by the Wakefield Town Council., Research applications, listen to cases, and vote according to the Town ByLaws., Serve on project subcommittees.
- PEOPLE TO PEOPLE STUDENT AMBASSADORS, United States Student Ambassador, Summers 1995, 1996, 1998, Selected as one of 40 Massachusetts students in the program to promote understanding of different cultures. Traveled to Italy, Austria, Hungary, England, Ireland, Scotland, Wales, Australia, and New Zealand.
Personal Information
Hobbies: Fashion, Designing, Sewing, Creating, Party/Event Planning, Motorcycles, Music, Aruba
Certification
- NREMT-B
- EMT-Massachusetts
- NREMT-P
- Paramedic-Massachusetts
- ACLS
- PALS
- CPR
- EVOS-EMS Vehicle Safety
- FEMA-IS 100C, 200C,700B, 800D
Timeline
Paramedic
Cataldo Ambulance Service
04.2025 - Current
EMT-Basic
Cataldo Ambulance Service
09.2022 - 04.2025
Account Manager
THE T STOP
11.2018 - 10.2022
Bank Teller
THE SAVINGS BANK
10.2017 - 09.2020
My Stylist@Macy's and Corporate Sales Executive
MACY'S
12.2014 - 10.2017
Personal Banker III; Online Banking Admin; Teller
THE SAVINGS BANK
03.2010 - 11.2014
Contemporary Marketing Team Leader/Representative
ANHEUSER BUSCH: AUGUST A. BUSCH & CO. OF MA
03.2006 - 03.2009
Graphic Arts Coordinator
ANHEUSER BUSCH: AUGUST A. BUSCH & CO. OF MA
06.2004 - 03.2006
Manager
LUBIE'S JEWELRY
06.1998 - 04.2014
Paramedic - Paramedicine
Cataldo Education Center
EMT Basic - Emergency Medicine
Cataldo Education Center
Bachelor of Science - Fashion Design and Production, Fashion Merchandising
Lasell University
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