Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ana De Melo Barros

Salem

Summary

Adaptable professional with diverse experience in customer service and safety supervision. Proven ability to manage high-stress situations while maintaining focus on guest satisfaction and operational efficiency. Ready to utilize expertise to enhance customer experiences and achieve organizational goals.

Overview

2
2
years of professional experience

Work History

Sales Associate

Gap Inc
Peabody, MA
10.2025 - Current
  • Provided exceptional customer service to enhance shopping experience and foster brand loyalty.
  • Collaborated with team members to achieve daily sales targets and improve overall store performance.
  • Assisted in visual merchandising to effectively showcase products and drive sales.
  • Maintained inventory accuracy through diligent stock management and organization.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Lifeguard /Swim Instructor

Goldfish Swim School
Danvers, MA
11.2024 - 08.2025
  • Responded promptly to emergencies, executing rescue techniques and first aid.
  • Monitored aquatic environments to ensure guest safety and adherence to facility rules.
  • Attended training sessions to stay updated on lifeguard certifications and emergency response procedures.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Assisted in maintaining cleanliness and organization of pool area and surrounding facilities.
  • Instructed swim lessons for various age groups, ensuring safety and skill development.
  • Developed individualized lesson plans based on student assessments and progress tracking.

Student Intern

Salem Hospital
Salem, MA
06.2024 - 08.2024
  • Coordinated scheduling of patient appointments, optimizing clinic resources and minimizing wait times.
  • Provided support to clinical staff in daily operations, enhancing workflow efficiency and patient satisfaction.
  • Demonstrated adaptability by learning new software programs and tools quickly, enhancing overall efficiency within the intern role.
  • Maintained cleanliness and organization of medical equipment and supplies, adhering to safety protocols.
  • Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.

Education

High School Diploma -

Salem High School
Salem, MA

No Degree - Nursing

Bunker Hill Community College
Charlestown, MA
05.2031

Skills

  • Customer service
  • Customer needs assessment
  • Product knowledge
  • Time management
  • Multi-tasking
  • Teamwork and collaboration
  • Goal oriented
  • Outgoing personality
  • Flexible schedule
  • Active listening skills
  • Fast learner
  • Leadership qualities

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Sales Associate

Gap Inc
10.2025 - Current

Lifeguard /Swim Instructor

Goldfish Swim School
11.2024 - 08.2025

Student Intern

Salem Hospital
06.2024 - 08.2024

High School Diploma -

Salem High School

No Degree - Nursing

Bunker Hill Community College
Ana De Melo Barros