Ana Rosa
Hyannis
Summary
Experienced with customer service and administrative support. Utilizes effective communication and organizational skills to manage tasks efficiently. Track record of enhancing customer satisfaction and maintaining accurate records.
Overview
10
10
years of professional experience
Work History
Instructional Assistant in the NECC Program
Barnstable High School
08.2024 - 05.2025
- Implement intensive, skill-based educational programs grounded in Applied Behavior Analysis (ABA) principles, deliver up to 30 hours per week of direct instructional and behavioral support services.
- Ensure a safe learning environment by effectively managing students with behavioral and physical challenges, integrate individualized educational objectives into daily activities to support skill acquisition, facilitate generalization and maintenance of learned skills across settings and contexts, maintain accurate and organized student records, including notebooks and instructional materials.
- Prepare and manage individualized reinforcers and teaching materials to support engagement and progress, summarize student data weekly to evaluate outcomes and perform additional duties as assigned within the scope of the role.
Banker II
Rockland Trust - Oak Bluffs
10.2023 - 08.2024
- Support customer relationships and facilitate transactions to help the bank achieve its sales and service objectives, handle day to day transactional activities for the bank’s clientele, including account opening and processing (deposits, check cashing, withdrawals, loans), promote bank products and services to both existing and potential, using available tools.
Nurse Technician
Sofia Feldman Hospital
Minas Gerais, Brazil
02.2021 - 12.2021
- Neonatal ICU
- Nursing care before, during and after exams, collection of biological material for clinical analysis, patient care with invasive and non-invasive ventilatory support, preparation and administration of high risk medications, collection of data for fluid balance, I also worked with doctors and nurses when complications arose from patient treatment such as arrhythmias and cardiopulmonary resuscitation and bedside procedures like tracheostomy, blood transfusions, PICC and endotracheal intubations.
- Surgical ward (Internship)
- Follow-up of the Surgical Block routine (Vasectomy Surgery) pre/post operative with medication administration, collection of biological material for clinical analysis, organization of offices, purging (washing materials)
Brazil Internship
09.2019 - 03.2020
- Correct identification of the patient, verification of the requested exams and evaluation of vital data, if necessary.
- Collection of biological material for clinical analysis and echocardiography.
- Guidance on the precautions to be taken before and after the exams.
- Also with organization of medical schedules and patients’ files and registration of purchases into the system.
Administrative assistant
Bernoulli Sistema de Ensino
Minas Gerais, Brazil
05.2017 - 05.2018
- Promotion (Jan 2018) : Administrative Analyst – after sales
- Organization of document files and preparation of agendas; entering invoices and orders into the system, preparation and feeding of Excel spreadsheets; expense report and registration of purchases in the TOTVS system, typing documents and statements; customer service via telephone and in person; receiving suppliers, checking invoices, forwarding requested materials and participating in financial and sales meetings.
Assistant teacher
CEAPS Elementary School
03.2015 - 05.2016
- Support and help students build lasting critical thinking abilities, assist with homework- providing information clearly and logically, facilitating the child's autonomy and spontaneous exploration while providing support in other classes.
Administrative assistant/Customer service
FIFA outsourcing Atento Brasil S/A
Minas Gerais, Brazil
01.2014
- During FIFA World Cup 2014. Make and receive international calls in order to clarify doubts and guide customers regarding the 2014 World Cup event; Prepare, organize and feed excel spreadsheets of orders and information of my tasks.
Education
High School Diploma -
Laurita De Melo Moreira
Associates degree - Technical Nursing School
Escola Técnica Conhecer
Interpreting
Academy of Interpretation
Vienna, VA09-2024
Interpreting
NAETISL
Snellville, GA03-2025
Skills
- Organization
- Scheduling appointments
- Multitasking and time management
- Customer focus
QUALIFICATIONS AND COMPLEMENTARY ACTIVITIES
- Leadership certificate with emphasis on productivity, efficiency and commitment, helping professors and students of Nurse Technician School (Escola Técnica Conhecer) from 10/2018 to 03/2021.
- Complete Office Package Course
Languages
Portuguese
Native or Bilingual
Timeline
Instructional Assistant in the NECC Program
Barnstable High School
08.2024 - 05.2025
Banker II
Rockland Trust - Oak Bluffs
10.2023 - 08.2024
Nurse Technician
Sofia Feldman Hospital
02.2021 - 12.2021
Brazil Internship
09.2019 - 03.2020
Administrative assistant
Bernoulli Sistema de Ensino
05.2017 - 05.2018
Assistant teacher
CEAPS Elementary School
03.2015 - 05.2016
Administrative assistant/Customer service
FIFA outsourcing Atento Brasil S/A
01.2014
High School Diploma -
Laurita De Melo Moreira
Associates degree - Technical Nursing School
Escola Técnica Conhecer
Interpreting
Academy of Interpretation
Interpreting
NAETISL