ANA RUMSEY

• Fostered meaningful customer interactions through effective interpersonal skills.
• Assisted customers in selecting plumbing fixtures and parts tailored to specific needs.
• Provided detailed product information, addressing inquiries and offering recommendations.
• Engaged with contractors and plumbers to promote new business opportunities.
• Attended trade shows and industry events to remain updated on new products.

Developed advanced knowledge via continuous learning and professional development.

• Utilized targeted questioning to understand customer needs and recommend suitable products.

• Utilized expert product knowledge to assist customers with selection, sizing, and styling.
• Accurately processed sales transactions through point-of-sale system.
• Provided detailed information on store offerings by answering incoming calls.
• Maintained clean store environment to enhance display aesthetics.
• Resolved customer issues promptly, showcasing strong problem-solving abilities.
• Logged tile options for each room and coordinated details with tile installers.
• Updated computer system with product SKU, pricing, and square footage to ensure quote accuracy.

• Created 3D renderings of kitchens and baths using 2020 Design Software for cabinet remodel quotes.
• Educated customers on kitchen cabinetry products, focusing on quality, pricing, and customization.
• Sold major appliances including Samsung, Whirlpool, GE, and Kitchenaid as Appliances Specialist.
• Transitioned to Flooring Sales Specialist, mastering carpet, laminate, hardwood, engineered wood, and tile.
• Assisted customers with square footage quotes and labor estimates for flooring projects.
• Returned to Kitchen Cabinet Designer role to produce 3D renders and support appliance sales.
• Covered departmental shortages by transitioning between kitchen design and appliance sales.
• Increased sales through effective customer assistance and knowledgeable product recommendations.

• Recommended specific product lines tailored to customer needs and budget constraints.
• Provided guidance to interior designers on fabric selection, furniture arrangement, and color coordination.
• Executed showroom floor maintenance by performing floor moves and creating appealing vignettes.
• Managed purchase orders, scheduled deliveries, and addressed customer complaints through effective follow-up.
• Participated in corporate gatherings to promote brand visibility and drive sales growth.

• Welcomed customers upon entry and facilitated signing process for warehouse access.
• Emailed countertop fabricators with customer selections for accurate quoting.
• Explained various stone types to customers, assisting in selection for home applications.
• Applied design skills to integrate cabinetry, backsplashes, and paint colors with appropriate stone materials.
• Acquired comprehensive knowledge of stone fabrication and production processes for kitchen and bathroom installations.

• Assisted customers with lighting layouts and recommended suitable products.
• Sold outdoor lighting, fans, indoor lighting, pendants, chandeliers, and sconces to walk-in clients, designers, builders, and contractors.
• Generated quotes in system for both phone and in-person sales.
• Utilized CAD software to design lighting layouts aligned with blueprints for installers.
• Acquired knowledge of hundreds of product lines and various bulb sizes for specific applications.

• Utilized design skills to assist customers in selecting suitable products for spaces.
• Sold custom and non-custom pieces, demonstrating extensive knowledge of materials and configurations.
• Redesigned showroom layout to improve visibility of new items and product arrangements.
• Prepared quotes in the system while reviewing financing options for qualified customers.
• Collaborated with management to consistently meet or exceed store sales targets.