Ana Clara Batista
Shrewsbury
Summary
Motivated and dependable high school student with hands-on experience in customer service and education support. Known for strong communication, bilingual fluency in English and Portuguese, and a positive, team-oriented attitude. Quick to learn, adaptable in fast-paced environments, and passionate about fostering inclusive communities. Eager to contribute strong organizational and people skills to a professional setting.
Overview
2
2
years of professional experience
Work History
Assistant Teacher Volunteer
St. Tarcissus Catholic Church
Framingham, MA
09.2023 - Current
- Planned and executed educational activities for students• Provided individualized support to enhance students’ understanding of subject matter• Collaborated with volunteers and staff to create a positive learning environment
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Handled class records for attendance, assignment grades and course participation scores.
Crew Member
Dunkin’
36 Maple Ave. Shrewsbury, MA
09.2024 - 01.2025
- Cleaned and maintained all areas of restaurant to promote clean image.
- Stocked shelves to organize aisles in assigned department.
- Worked front counter, drive-thru and other areas.
- Operated cash register to ring up final bill and process various forms of payment.
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepare coffee, tea, and other beverages according to Dunkin’ standards.
- Assemble and serve food items, including donuts, sandwiches, and baked goods.
Education
Shrewsbury High School
Shrewsbury, MA05-2026
Skills
- Behavior modification
- Teaching strategies
- Customer service
- Communication skills
- Bilingual, English
- Guest services
- Time management
- Portuguese
- Teamwork
Timeline
Crew Member
Dunkin’
09.2024 - 01.2025
Assistant Teacher Volunteer
St. Tarcissus Catholic Church
09.2023 - Current
Shrewsbury High School