Anais Pina
Everett,MA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Boston Common Podiatry
Boston, MA
04.2026 - Current
- Assisted in patient intake and medical history documentation to ensure accurate records.
- Prepared examination rooms and organized supplies for efficient workflows during patient visits.
- Administered prescribed treatments and assisted with minor surgical procedures under physician supervision.
- Educated patients on post-operative care, enhancing understanding and compliance with treatment plans.
- Managed appointment scheduling and follow-up calls, optimizing clinic operations and patient flow.
- Collaborated with healthcare team to refine processes, improving overall patient satisfaction scores.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Pharmacy Technician
Neighbor Health
East Boston, MA
06.2024 - 01.2026
- Processed prescription orders efficiently, verifying patient information and drug interactions.
- Maintained accurate records of medication dispensing and patient consultations for compliance audits.
- Trained new pharmacy technicians on operational procedures and customer service standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Dispensed medications accurately while adhering to safety protocols and pharmacy regulations.
- Assisted pharmacists in managing inventory, ensuring availability of essential medications and supplies.
Receptionist
Tattood Tearz
Chelsea, MA
10.2023 - 06.2024
- Managed front desk operations, ensuring smooth check-in and appointment scheduling for clients.
- Responded to client inquiries, providing accurate information regarding services and procedures.
- Maintained organized filing system for client records, enhancing accessibility and compliance.
- Implemented appointment reminder system, reducing no-show rates and improving overall client attendance.
- Trained new staff on front desk procedures, fostering a collaborative work environment and maintaining service quality.
- Developed and maintained positive relationships with clients, contributing to a welcoming atmosphere at the studio.
- Streamlined communication between staff and clients, enhancing workflow efficiency and customer satisfaction.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Cashier/Line Cook
Panera Bread
Saugus, MA
05.2022 - 10.2023
- Supervised daily operations of cashier team, ensuring efficient service and customer satisfaction.
- Managed cash handling processes, maintaining accuracy in transactions and till balances.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable experience for customers.
- Trained team members on cash register operation and cash handling.
Stylist
Target
Everett, MA
08.2021 - 01.2022
- Styled and coordinated outfits to enhance customer shopping experiences.
- Assisted customers in selecting products, providing personalized recommendations and styling tips.
- Maintained visual merchandising standards, ensuring product displays were appealing and aligned with brand guidelines.
- Managed inventory levels by organizing stockroom and performing regular audits of merchandise availability.
- Addressed customer inquiries and concerns promptly, fostering a positive shopping environment.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
Education
Associates -
Bunker Hill Community College
Boston, MA06-2026
HS Diploma - undefined
Everett High School
Everett, MA06-2023
Skills
- Multitasker
- Reliable
- Bilingual
- Fast learner
- Dependable
- Time management
- Customer service
- Medical terminology knowledge
- Data entry
- Reliable team player
- Compassionate
- Professionalism and ethics
Certification
- Registered Pharmacy Technician
LANGUAGES
English
Spanish
Learning Portuguese
Timeline
Medical Assistant
Boston Common Podiatry
04.2026 - Current
Pharmacy Technician
Neighbor Health
06.2024 - 01.2026
Receptionist
Tattood Tearz
10.2023 - 06.2024
Cashier/Line Cook
Panera Bread
05.2022 - 10.2023
Stylist
Target
08.2021 - 01.2022
HS Diploma - undefined
Everett High School
Associates -
Bunker Hill Community College