Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anais Stokosa

Ware

Summary

Dynamic retail professional with a proven track record at Hollister Co., excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction and driving sales through effective strategies. Skilled in cash handling and team mentorship, fostering a collaborative environment while maintaining operational excellence.

Overview

3
3
years of professional experience

Work History

Pt Key Lead

Hollister.Co
10.2022 - Current
  • Proven ability to learn quickly and adapt to new situations.
  • Enhanced customer satisfaction by resolving disputes promptly while ensuring high-quality customer service.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Passionate about learning and committed to continual improvement.
  • Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
  • Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
  • Opened and closed store 2-3 days per week by counting registers, making deposits, and storing and filing all daily paperwork.

Pt Keyholder

Francesca's Boutique
06.2024 - 09.2024
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Education

Associate of Arts - Liberal Arts

Bard College
Holyoke, MA
05-2025

High School Diploma -

Ware High School
Ware, MA
06-2021

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Flexible and adaptable
  • Task delegation
  • Store operations oversight

Timeline

Pt Keyholder

Francesca's Boutique
06.2024 - 09.2024

Pt Key Lead

Hollister.Co
10.2022 - Current

Associate of Arts - Liberal Arts

Bard College

High School Diploma -

Ware High School

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Anais Stokosa