ANAJAH HALL
Somerville
Summary
Detail-oriented and dependable administrative professional with extensive experience in data entry, scheduling, and customer service. Proficient in managing emails, organizing appointments, updating records, and handling confidential information with discretion. Recognized for accuracy, reliability, and the ability to follow instructions with minimal supervision while adeptly utilizing Microsoft Office, Google Workspace, and other essential business tools. A strong advocate for optimizing productivity and service quality, combining advanced organizational skills with technical expertise to support cross-functional teams in achieving operational excellence.
Overview
11
11
years of professional experience
Work History
Senior Office Manager
Bay State Physical Therapy
11.2022 - Current
- - Enter and maintain accurate patient demographic, insurance, and medical records.
- - Manage appointment scheduling, confirmations, and follow-up communications.
- - Conduct insurance verifications and process required documentation.
- - Maintain organized patient charts and ensure compliance with HIPAA guidelines.
- - Communicate professionally with patients, providers, and insurance representatives.
- Managed multiple projects simultaneously to ensure timely completion while maintaining high-quality standards.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Assisted in training new staff on standard operating procedures and best practices.
Guest Service Associate / Front Desk
European Wax Center
08.2019 - 01.2020
- - Scheduled and updated client appointments using Millennium software.
- - Entered and maintained client records with attention to accuracy.
- - Managed email and phone communications to assist clients.
- - Processed transactions and maintained daily financial logs.
Sales Associate / Customer Service
Target
05.2017 - 05.2019
- - Assisted customers in product selection and resolved inquiries.
- - Handled phone calls and provided information to various departments.
- - Maintained product displays and organized work areas.
Youth Program Assistant
City of Cambridge
01.2015 - 01.2016
- - Supported program activities, supervised children, and maintained organized schedules.
- - Assisted staff in coordination of events, meals, and field trips.
Education
Health Sciences
Bunker Hill Community College
Boston, MA12.2028
Health Systems Medical Assistant - undefined
UMass Global
Online10.2022
High School Diploma - undefined
Cambridge Rindge and Latin
Cambridge, MA01.2019
Skills
- Data Entry & Record Management
- Email & Calendar Coordination
- Microsoft Office (Word, Excel) & Google Workspace
- Customer Service & Communication
- Confidentiality & HIPAA Compliance
- Appointment Scheduling & Follow-Up
- Staff hiring
- Payment Processing & Documentation
- Document management
- Employee supervision
- Office management
- Employee training
Timeline
Senior Office Manager
Bay State Physical Therapy
11.2022 - Current
Guest Service Associate / Front Desk
European Wax Center
08.2019 - 01.2020
Sales Associate / Customer Service
Target
05.2017 - 05.2019
Youth Program Assistant
City of Cambridge
01.2015 - 01.2016
Health Systems Medical Assistant - undefined
UMass Global
High School Diploma - undefined
Cambridge Rindge and Latin
Health Sciences
Bunker Hill Community College