Ananda Thapa Chhetri
Norwood
Summary
Dynamic leader with a proven track record at Whole Foods Market, dedicated to enhancing team productivity and streamlining operations. Expertise in motivational leadership and complex problem-solving, resulting in significant improvements in operational efficiency. Bilingual in Hindi and Nepali, fostering teamwork and collaboration to ensure high levels of employee development and customer satisfaction. Equipped with strong communication skills, adaptability, and reliability, committed to driving team success through strategic planning and effective project management while consistently exceeding objectives.
Overview
19
19
years of professional experience
Work History
Customer Service & E-Commerce Team Leader
Whole Food Market
02.2025 - Current
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Worked with customer service representatives to handle escalated customer issues.
- Managed team workload to reach targets for specific tasks.
- Worked with customer service to handle escalated customer issues.
- Streamlined workflow processes through continuous analysis and improvement initiatives that reduced operational inefficiencies.
- Organized weekly team meetings to discuss projects, share updates, and address any challenges faced by the team.
- Assisted in the development of training materials for new hires, resulting in a more streamlined onboarding process.
- Supported hiring efforts by participating in interviews and evaluating candidate qualifications for open positions within the team.
- Led team in executing operational strategies to enhance process efficiency and productivity.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Led daily operations to ensure efficient workflow and team performance.
- Mentored team members to enhance skills and knowledge in product handling.
Store Manager
Tedeschi Food Shops
08.2014 - 12.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
Store Manager
7-Eleven Convenience Store
11.2006 - 06.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Education
Associate of Arts - Economics
Patan College
Lalitpur, Nepal06.1999
Skills
- Motivational Leadership
- Teamwork and Collaboration
- Team Supervision
- Work Planning and Prioritization
- Documentation And Reporting
- Problem-solving
- Attention to detail
- Coaching and mentoring
- Scheduling and coordinating
- Data analysis
- Multitasking Abilities
- Budget management
- Loss prevention
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service & E-Commerce Team Leader
Whole Food Market
02.2025 - Current
Store Manager
Tedeschi Food Shops
08.2014 - 12.2016
Store Manager
7-Eleven Convenience Store
11.2006 - 06.2014
Associate of Arts - Economics
Patan College