Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Anas Dalai

Anas Dalai

Marrakesh

Summary

Dedicated and driven hospitality professional with over 10 years of experience in management roles, specializing in Riad/ Boutique Hotels and Restaurants operations. Proven track record in team leadership, operational efficiency, and delivering exceptional guest experiences. Adept at budget management, strategic planning, and marketing. Seeking a managerial position to leverage expertise and drive growth.

Overview

11
11
years of professional experience

Work History

Reservation Manager

Dar Ahlam
09.2024 - Current
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Worked closely with front desk to achieve full occupancy of property.

Hotel Manager

Azalai Beach Cottage
04.2022 - 07.2024
  • Oversaw all aspects of client reception and management, ensuring exceptional guest experiences
  • Managed and motivated diverse teams, fostering a strong team spirit
  • Supervised stock management, vendor relations, and administrative tasks
  • Maintained high standards of quality and hygiene across all operations
  • Handled budgeting, financial oversight, and strategic planning

Riad Manager

Riad Camilia
05.2019 - 03.2022
  • Led all aspects of riad operations, including staff management, budgeting, and marketing
  • Implemented strategies to enhance guest satisfaction and increase bookings
  • Ensured compliance with health, safety, and licensing regulations
  • Managed special events and VIP guest experiences
  • Developed and maintained relationships with travel agencies and online platforms

Manager Assistant

Riad Tarabel
03.2018 - 03.2019
  • Assisted in daily operations, guest relations, and event planning
  • Managed check-in/check-out procedures and special guest requests
  • Contributed to strategy development and implementation
  • Organized high-profile events, including celebrity birthday celebrations

Team Leader

Ski Dubai
01.2017 - 02.2018
  • Led and motivated a team in a unique hospitality environment
  • Set and achieved team goals, monitored performance, and provided training
  • Organized team-building activities and fostered a positive work culture

Restaurant Manager

Sushi Store
09.2013 - 06.2015
  • Oversaw all aspects of restaurant operations, including sales, profitability, and staff development
  • Implemented marketing strategies and promotional events
  • Maintained high standards of quality control, hygiene, and customer service

Education

HEM
07.2013

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Vatel
07.2010

High School - undefined

High School Mohamed V
07.2009

Skills

  • Hospitality Management
  • Team Leadership & Training
  • Guest Relations
  • Budget & Inventory Management
  • Multicultural Work Experience
  • Customer service expertise

Hobbies and Interests

  • Hiking
  • Traveling
  • Swimming

Timeline

Reservation Manager

Dar Ahlam
09.2024 - Current

Hotel Manager

Azalai Beach Cottage
04.2022 - 07.2024

Riad Manager

Riad Camilia
05.2019 - 03.2022

Manager Assistant

Riad Tarabel
03.2018 - 03.2019

Team Leader

Ski Dubai
01.2017 - 02.2018

Restaurant Manager

Sushi Store
09.2013 - 06.2015

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Vatel

High School - undefined

High School Mohamed V

HEM

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Anas Dalai