ANAS EL GARRA
Kariat Ouled Moussa, Salé
Summary
Motivated and adaptable professional with a degree in English Studies and diverse experience in teaching, customer service, and coaching. Certified in first aid and skilled in leadership, communication, and digital tools. Passionate about teamwork, personal growth, and helping others succeed. Creative, disciplined, and ready to take on new challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Citizens Bank / MCC
04.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
English Teacher
Al-Faqih Tétouani high school
02.2024 - 05.2024
- Aourach Program - “Amal Sale” Association
- In charge of extra sessions for baccalaureate students
- Responsible for organizing, supervising, and delivering additional lessons to support final-year high school students’ exam preparation.
Cashier
ATACADAO
08.2023 - 02.2024
- 6 months internship
- Responsible for managing both wholesale and retail sales.
- Ensuring excellent customer service and handling reception duties.
- In charge of calculating, reviewing, and reconciling daily cash register income to maintain financial accuracy and transparency.
Trainer Assistant
NANBUDO Oussoud Al Atlass Association
01.2020 - 01.2023
- Trainer Assistant
- Regional referee (Grade A)
- Capable of leading and managing training sessions with high efficiency.
Education
Bachelor's degree - English Studies
FLSHR
Rabat, Morocco07.2023
Baccalaureate - Human Sciences
Al Moutanabi
Salé, Morocco07.2020
Skills
- First Aid
- Camp Management
- Empathy and patience
- Language proficiency
- Customer service
- Effective communication
- Work ethic and integrity
- Lesson planning
- Assessment strategies
- Time Management
- Creative problem solving
- Computer technology
- Call center experience
- Complaint handling
Accomplishments
- Coaching & Sports Leadership –
Served for 3 years as an Assistant Coach in Nanbudo, contributing to athlete training, discipline development, and team performance improvement.
- Certified First Aider –
Earned First Aid Certification from the Moroccan Red Crescent, enhancing safety awareness and emergency response skills.
- Teaching & Training –
Taught English to high school students for 4 months, delivering lessons in grammar, communication, and comprehension.
- Customer Service Excellence –
Worked as a Customer Support Representative for Citizens Bank, providing high-quality assistance, resolving client issues, and ensuring customer satisfaction.
- Multilingual Communication –
Fluent in Arabic, French, and English, enabling effective communication with diverse clients and colleagues.
- Tech-Savvy –
Proficient in computer programs, online tools, and administrative systems to support daily operations.
Certification
- Driving license (B)
- First Aid (Moroccan Red Crescent & Edraak Platform)
- 1st Black belt degree
- Regional referee certificate
- Camp management and coaching certificate
- Excel Advanced (Edraak platform)
- Computer essentials (Edraak platform)
LANGUAGES
Arabic: First Language
Bilingual or Proficient (C2)
English: Proficient (C2)
Bilingual or Proficient (C2)
French: Intermediate (B1)
Upper intermediate (B2)
Timeline
Customer Service Representative
Citizens Bank / MCC
04.2025 - Current
English Teacher
Al-Faqih Tétouani high school
02.2024 - 05.2024
Cashier
ATACADAO
08.2023 - 02.2024
Trainer Assistant
NANBUDO Oussoud Al Atlass Association
01.2020 - 01.2023
Bachelor's degree - English Studies
FLSHR
Baccalaureate - Human Sciences
Al Moutanabi
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