Anas El Wafi
Marrakech
Summary
Detail-oriented customer service professional with over five years of experience in passenger assistance within the aviation industry. Proficient in managing check-in processes and verifying travel documents, utilizing systems such as ALTEA, Amadeus, and ERES. Recognized for exceptional communication skills and multilingual capabilities, consistently delivering outstanding customer experiences. Career aspirations include further enhancing operational efficiency and contributing to a customer-centric environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Swissport
Marrakech
01.2019 - Current
- Verified passenger identification and travel documents to ensure compliance and facilitate on-time departures
- Operated airline computer systems (ALTEA, Amadeus, ERES) for ticket issuance, boarding pass creation, and seat assignments
- Provided comprehensive assistance at ticket counters and gate areas, including baggage checks and special passenger accommodations
- Demonstrated exceptional problem-solving skills in handling passenger complaints and resolving complex issues efficiently
Head Waiter
Palais Namaskar
Marrakech
01.2018 - 12.2018
- Led a team of waitstaff to deliver exceptional dining experiences to high-profile guests
- Managed table service operations, resolved customer concerns, and ensured smooth restaurant functioning during peak hours
- Developed strong interpersonal and leadership skills while maintaining a focus on guest satisfaction
Education
Bachelor’s degree - English literature
Faculty of Letters and Human Sciences
Marrakesh01.2019
High School Diploma -
Maghreb Al-Araby High School
01.2014
Skills
- ALTEA
- Amadeus
- ERES
- Go-Now
- Ticket issuance
- Boarding pass creation
- Seat assignment
- Baggage handling
- Strong interpersonal skills
- Conflict resolution
- Empathy
- Professionalism
- Efficient use of airline terminals
- Reservation systems
- Proven ability to work effectively in fast-paced environments
- Team-oriented environments
Certification
- Basic Document Verification Training – Bundespolizei (Federal Police)
- Certified in airline passenger service protocols and safety procedures.
- Trained in customer service excellence and crisis management.
Languages
- Arabic: Mother tongue
- English: Native/bilingual proficiency
- French: Good passive skills
· Spanish: good passive skills
Timeline
Passenger Service Agent
Swissport
01.2019 - Current
Head Waiter
Palais Namaskar
01.2018 - 12.2018
Bachelor’s degree - English literature
Faculty of Letters and Human Sciences
High School Diploma -
Maghreb Al-Araby High School
Similar Profiles
Katharina LangleyKatharina Langley
Turnaround Coordinator at SwissportTurnaround Coordinator at Swissport
Atzhira SisnadosAtzhira Sisnados
Lead Ramp Agent at SwissportLead Ramp Agent at Swissport
Aydah DarwichAydah Darwich
Duty Manager at SwissportDuty Manager at Swissport