Anass ALMOUKHLIS

CIHBANK is one of the leading financial institutions in Morocco in terms of Technologies and banking services

• Manage and lead strong cross functional QA team of 5 resources, , spearheaded all QA tasks within project, Successfully coordinated End-to-End testing with Upstream/downstream systems
• Developed QA procedures,established QA methodologies in accordance with development and product releases, reducing training time 25% and increasing work efficiency by 50%
• Enhanced quality process and reduced cost of poor quality by 50% with improved test coverage
• Led a team of QA engineers to ensure timely completion of testing activities and deliverables
• Collaborated with cross-functional teams to develop high-quality software products in line with business requirements
• Participated in system requirements and design review with requirement leads
• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints
• Attended walkthrough meetings, daily stand up, planing meetings and scrum ceremonies
• Identify test requirements, prepared test plans, and test cases based on epics and user stories
• Authored and maintained well-organized, efficient and successful manual test cases for entire team
• Performed all types of testing Smoke, System, Regression, User Acceptance, Defect management and Test Result reporting to ensure all business and functional requirements have been tested met
• Conducted root cause analysis for identified issues, enabling faster resolution and mitigating future occurrences
• Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective
• Maintained requirement traceability matrix to track test plans, test cases
• Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards
• Actively Participated in all types of project discussions,Shared inputs for improving overall product quality, providing inputs for go/no-go decision on release readiness
• Championed collaboration between QA and development teams through regular communication and joint problem-solving sessions
• Developed and maintained quality assurance procedure documentation
• Run batch jobs and builds using Jenkins
• Monitored production after major release to confirm stability and addressed any critical issues to team for possible hot-fix
• Documented testing procedures for developers and future testing use

Tasks accomplished :

• Increased sales revenue by 35% by implementing effective sales strategies
• Report to the director on the implementation of the commercial action plan (commercial monitoring dashboard, profitability of the customer portfolio,customer risk monitoring)
• Ensure the development of the portfolio in accordance with the commercial action plan and established objectives
• Enhance product sales by analyzing customer needs and promoting and managing them, in compliance with internal and regulatory measures.
• Provide exemplary customer and prospect reception quality.
• Monitor the evolution of accounts and the customer portfolio.
• Daily monitoring of customer commitments.
• Performed control tasks as part of ongoing surveillance.
• Collecedt and follow up on the processing of complaints according to the established procedures

Tasks accomplished :

• Ensured a courteous and professional welcome for the clients visiting the branch
• Ensured the speed and reliability of all front and back-office operations
• Ensured the relevance and reliability of information provided in response to customer inquiries
• Analyzed the risk associated with banking operations