ANASS EDDAOUDI
Casablanca,Morocco
Summary
-Perfectly trilingual (Arabic, English and French) -Punctual and flexible with all types of schedules -motivated and able to work in all fast paced environments -ability to navigate and manipulate multiply systems -team and leadership skills Obtained through assistant coaching - Quick learner who enjoys taking on a New responsabilities - Enhanced MS skills - Friendly and approachable with positive attitude - experienced in communication with individuals from various ethnic cultures and backgrounds respectably - professional communication and listening skills
Overview
7
7
years of professional experience
Work History
SHIPS & PORT OPERATIONS/ MARITIME BOARDING AFFAIRS
TRANSPORTS MAROCAINS
Casablanca Port , Grand Casablanca
07.2024 - Current
Vessel Operations & Coordination: Act as the primary liaison between the Ship Master and port authorities to schedule berthing, pilotage, and tug services, ensuring 24/7 vessel turnaround efficiency and zero terminal delays.
Documentation & Compliance: Manage the end-to-end processing of arrival/departure clearances, customs declarations, and cargo manifests to ensure 100% compliance with local port regulations and IMO standards.
Husbandry & Logistics Management: Facilitate all ship-shore requirements, including crew changes (visas/transport), delivery of critical spare parts, and bunkering coordination to keep the vessel fully operational and seaworthy.
Customer Solutions Specialist
TELUS digital Morocco
Casablanca, Grand Casablanca
10.2023 - 07.2024
- Supported customers in resolving product inquiries and troubleshooting technical issues.
- Facilitated successful product launches and promotional campaigns.
- Partnered with team members to address customer complaints efficiently.
- Addressed customer complaints promptly, guaranteeing customer satisfaction.
- Documented accurate records of all customer interactions within company database system.
- Guaranteed adherence to applicable laws and regulations regarding consumer rights protection measures.
- Welcomed customers and delivered prompt, friendly customer service.
SHIPS AND PORT OPERATIONS
Globe marine
Casablanca/mohemmadia Port , Morocco
05.2023 - 09.2023
- Coordinated with transportation and shipping services to determine logistics details.
- Prepared bills of lading, invoices and shipping documents for shipments.
- Notified clients regarding status en route and delivery time.
- Verified shipping methods and routes from pick-up location to final destination.
- Updated booking system to reflect shipping delays and changes, providing details to customers.
- Provided information to clients regarding postal rates, shipment costs and miscellaneous charges.
- Resolved customer queries via telephone, live chat and email, following procedures.
- Classified goods by type of item and fee or tariff groups using correct system.
- Partnered with customs professionals, clients and transport teams to deliver shipments on-time for minimum cost.
- Executed day-to-day duties with precision and efficiency.
HR recruiter assistant
SMART NEARSHORING SOLUTIONS ( IO solutions canada)
Casablanca, Morocco
08.2022 - 12.2022
- Maintained contact with clients and candidates to guarantee successful placements and promote repeat business.
- Onboarded more than forty new employees for all the scheduled trainings (FIDO - ROGERS - INDIGO)
Bilingual Customer Service Representative
Comdata
Casablanca, Morocco
05.2020 - 02.2022
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Managed high-volume customer queries simultaneously through effective multitasking.
SENIOR CONTENT MODERATOR
Teleperformance (ex Majorel )
Casablanca, Morocco
12.2018 - 09.2019
- Adhered to data protection and copyright laws using best practices.
- Monitored and managed performance of team using metrics software.
- Established company voice to maintain consistency in releasing content.
Education
MARITIME BOARDING AGENT -
GENERAL ENGLISH STUDIES -
Certificate of Higher Education - ENGLISH TEACHING
IBN KHATIB HIGH SCHOOL DEGREE -
Skills
- Highly dynamic, sportive, and professional, with strong organizational, communication, and problem-solving skills
- Professional emailing techniques, ensuring clear, structured, and effective business correspondence
- Professional driving techniques, demonstrating safety awareness, discipline, and reliability
- Strong professional etiquette and presentation, maintaining a polished and respectful image at all times
Languages
- English
- German
- French
- Arabic, Native
- English, Proficient
- German, Elementary
- French, Proficient
Permit - Type
B
Languages
Arabic
First Language
French
Upper Intermediate
B2
English
Upper Intermediate
B2
German
Elementary
A2
Timeline
SHIPS & PORT OPERATIONS/ MARITIME BOARDING AFFAIRS - TRANSPORTS MAROCAINS
07.2024 - Current
Customer Solutions Specialist - TELUS digital Morocco
10.2023 - 07.2024
SHIPS AND PORT OPERATIONS - Globe marine
05.2023 - 09.2023
HR recruiter assistant - SMART NEARSHORING SOLUTIONS ( IO solutions canada)
08.2022 - 12.2022
Bilingual Customer Service Representative - Comdata
05.2020 - 02.2022
SENIOR CONTENT MODERATOR - Teleperformance (ex Majorel )
12.2018 - 09.2019
GLOBE MARINE - MARITIME BOARDING AGENT,
UNIV HASSAN II - GENERAL ENGLISH STUDIES,
MOROCCAN ASSOCIATION OF TEACHERS OF ENGLISH (MATE) - Certificate of Higher Education, ENGLISH TEACHING
- IBN KHATIB HIGH SCHOOL DEGREE,