Anastasia Ortiz
Taunton
Summary
Dedicated and compassionate administrative professional with experience across healthcare, hospitality, and customer service environments. Skilled in managing front desk operations, patient communication, and scheduling within fast-paced settings while maintaining accuracy and professionalism. Proven ability to deliver exceptional customer service, support patient care coordination, and handle sensitive information in compliance with HIPAA standards. Detail-oriented, highly organized, and committed to providing a positive experience for clients, patients, and families. CPR/BLS certified with a strong passion for supporting individuals in behavioral and healthcare settings.
Overview
8
8
years of professional experience
Work History
Registered Behavior Technician
ABA Centers of America
Braintree, MA
05.2023 - Current
- Provided direct Applied Behavior Analysis (ABA) services to support individualized treatment plans for clients with autism.
- Implemented and reinforced behavior intervention plans with consistency and clinical accuracy.
- Collaborated closely with caregivers, clinical staff, and interdisciplinary teams to coordinate care and ensure continuity of services.
- Managed scheduling, service coordination, and adjustments to meet client and family needs while maintaining efficiency.
- Maintained accurate, detailed session documentation in compliance with clinical and billing standards.
- Supported patient billing processes, ensuring services were properly recorded and aligned with medical billing requirements.
- Established and maintained professional boundaries while delivering high-quality, client-centered care.
- Communicated effectively with families to provide support, updates, and guidance on treatment progress and services.
- Maintained accurate and timely clinical documentation in compliance with organizational standards and HIPAA regulations.
Administrative Assistant / Receptionist
Rakita Psychiatric
Brockton, MA
08.2022 - 05.2023
- Managed high-volume incoming patient calls, providing excellent customer service while efficiently scheduling and coordinating appointments.
- Maintained accurate patient records, including appointment details, medication information, and service documentation in compliance with HIPAA regulations.
- Supported mental health professionals by handling administrative tasks and ensuring seamless day-to-day operations.
- Processed patient billing with attention to accuracy, timeliness, and adherence to medical billing standards.
- Coordinated patient care by scheduling, confirming, and managing appointments to optimize provider schedules and patient access.
- Ensured precise and confidential documentation of patient interactions and clinical information.
- Collaborated with physicians and clinical staff to support continuity of care and effective treatment planning.
- Built and maintained positive patient relationships by delivering compassionate, solution-oriented support.
- Assisted with outreach and marketing efforts to increase patient engagement and new client acquisition.
- Managed prior authorization processes, communicating with insurance providers to secure approvals for services and procedures.
- Facilitated new patient intake and registration, ensuring a smooth onboarding experience while collecting and verifying required information.
Front Desk Agent
Fairfield Inn & Suites
Middleboro, MA
05.2021 - 05.2023
- Managed guest check-ins and check-outs efficiently, ensuring a welcoming and professional experience while verifying reservations and processing payments.
- Delivered high-quality customer service by addressing guest inquiries, resolving concerns, and ensuring overall satisfaction during their stay.
- Coordinated room reservations, updates, and special requests while maintaining accurate records in the property management system.
- Collaborated closely with housekeeping and maintenance teams to ensure rooms were prepared, clean, and ready for incoming guests.
- Handled guest complaints and service issues with professionalism, de-escalating concerns and providing timely solutions.
- Maintained organized records of guest information, reservations, and transactions in compliance with company policies.
- Processed payments, managed billing, and balanced daily transactions with attention to accuracy and detail.
- Supported front desk operations by multitasking in a fast-paced environment while maintaining a high level of customer service.
- Communicated effectively with guests and team members to ensure smooth daily operations and a positive guest experience.
- Followed company procedures and safety standards to ensure compliance and consistency in service delivery.
Catering Assistant
Roche Bros Supermarkets
Bridgewater, MA
08.2018 - 12.2020
- Managed catering orders through phone, email, and in-person requests, ensuring accuracy and timely fulfillment.
- Processed payments, prepared invoices, and maintained accurate transaction records in accordance with company procedures.
- Assisted customers with scheduling orders, product selection, and inquiries, providing clear and helpful guidance.
- Coordinated with internal teams to ensure orders were prepared and delivered on time while maintaining quality standards.
- Delivered high-quality customer service by addressing questions, resolving concerns, and ensuring a positive customer experience.
- Maintained organized records of orders and transactions while adhering to company policies and procedures.
- Supported smooth daily operations by balancing multiple customer requests in a fast-paced retail environment.
Education
High School Diploma -
Taunton High School
Taunton, MA05.2021
Associate of Science - Health Sciences
Bristol Community College
Fall River, MA12.2024
Skills
- Medical Terminology & Healthcare Documentation
- Applied Behavior Analysis (ABA) Support
- Front Desk Operations & Patient Intake
- Childcare & Infant/Toddler Care
- Customer Service & Professional Communication
- Cash Handling, Invoicing & Payment Processing
- Scheduling, Calendar Management & Data Entry
- Food Service Operations & Safety Compliance
- Microsoft Office Suite (Word, Excel, Outlook) & Email Systems
- HIPAA Compliance & Confidential Information Handling
- Appointment Coordination & Client Relations
- Prior Authorization & Insurance Support
- Billing Support & Administrative Coordination
- Record Keeping & Documentation Accuracy
- Time Management & Multitasking in Fast-Paced Environments
Accomplishments
- Hold active Registered Behavior Technician (RBT) certification, demonstrating validated skills in implementing behavior intervention plans and supporting client progress.
- Hold active CPR/BLS certification, ensuring preparedness to respond effectively in emergency situations.
- First-Generation College Graduate, reflecting persistence, discipline, and the ability to succeed in rigorous academic and professional environments.
- Recognized for maintaining accuracy and professionalism in documentation, patient coordination, and administrative responsibilities while adhering to HIPAA standards.
Timeline
Registered Behavior Technician
ABA Centers of America
05.2023 - Current
Administrative Assistant / Receptionist
Rakita Psychiatric
08.2022 - 05.2023
Front Desk Agent
Fairfield Inn & Suites
05.2021 - 05.2023
Catering Assistant
Roche Bros Supermarkets
08.2018 - 12.2020
High School Diploma -
Taunton High School
Associate of Science - Health Sciences
Bristol Community College