Anastasia Penta
Melrose
Summary
Motivated and customer-focused professional with several years of experience in retail environments. Known for a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at quickly mastering new skills, working effectively, and delivering memorable guest experiences through welcoming interactions and extensive product knowledge. Highly organized, flexible, and committed to taking on new challenges with a positive attitude.
Overview
6
6
years of professional experience
Work History
Budtender
Herbwell Cannabis
Cambridge
10.2024 - Current
- Advised customers on various products such as effects, flavors, potency levels, and prices.
- Provided excellent customer service by answering questions regarding product usage and benefits, as well as providing a positive and helpful attitude.
- Verified customer identification to ensure they met age requirements for purchasing marijuana products.
- Performed daily opening and closing duties including cleaning tasks as assigned.
- Complied with federal, state, and local laws regarding the sale of marijuana products.
- Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
- Utilized point of sale systems and cash registers to process/handle transactions accurately and efficiently.
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
- Leveraged cannabis menu and reviewed applications to fulfill pick-up and delivery orders.
- Maintained knowledge of sales and promotions, return policies and security practices.
Cashier/Server
The Dough Club/Taiyaki NYC
Cambridge
05.2024 - 10.2024
- Balanced daily transactions on a computerized point-of-sale system.
- Resolved customer complaints professionally in accordance with company policy.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Ensured compliance with all safety regulations within the store environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Performed opening and closing duties as assigned by management.
- Cleaned kitchen areas, equipment and utensils.
Camp Counselor
LINX Camps
07.2021 - 08.2021
- Coordinated and led group activities for campers (aged 4-13) and counselors.
- Supervising and ensuring camper safety, enjoyment, and growth.
- Maintaining accurate program records, including incident reports, logbook documentation, daily attendance, and schedule.
- Knowledge and tracking of camper's dietary restrictions/allergies/medical needs.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
Brand Associate
Bath & Body Works
01.2021 - 08.2021
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Organized store by returning merchandise to proper areas and restocked displays.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Helped customers by answering questions and locating merchandise.
- Recruited rewards members.
Server/Cashier
Comella's
10.2019 - 03.2020
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Education
Bachelor of Fine Arts - Visual Narrative
Lesley University
Cambridge, MA05-2025
Bachelor of Fine Arts - Illustration
Massachusetts College of Art and Design
Boston, MA05-2023
High School Diploma -
Melrose High School
Melrose06-2021
Skills
- Leadership Training
- Willingness to Learn
- Responsibility
- Retail Skills
- Communication Skills
- Sound Judgment
- Emotional Intelligence
- Documentation and Record-keeping
- Collaboration and Teamwork
- Conflict Management
- Cleaning and Sanitizing
- Customer Service and Rapport
- Problem-Solving
- Attention to detail
- Organizational skills
- Adaptability
- Interpersonal communication
Timeline
Budtender
Herbwell Cannabis
10.2024 - Current
Cashier/Server
The Dough Club/Taiyaki NYC
05.2024 - 10.2024
Camp Counselor
LINX Camps
07.2021 - 08.2021
Brand Associate
Bath & Body Works
01.2021 - 08.2021
Server/Cashier
Comella's
10.2019 - 03.2020
Bachelor of Fine Arts - Visual Narrative
Lesley University
Bachelor of Fine Arts - Illustration
Massachusetts College of Art and Design
High School Diploma -
Melrose High School