Results-driven professional specializing in data analysis, project management, and stakeholder engagement. Expertise in enhancing operational efficiency and implementing continuous improvement strategies within healthcare applications. Demonstrated success in optimizing processes and driving measurable outcomes.
Overview
24
24
years of professional experience
Work History
Associate Director of Coding Applications
LogixHealth
Bedford
05.2022 - 02.2026
Conducted user acceptance testing before production to ensure readiness.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Collaborated with stakeholders to implement updates and fixes to the Medical Coding application, enhancing user adoption and operational efficiency.
Leveraged Azure DevOps to facilitate collaboration with engineers and developers on product enhancements.
Managed communication channels like Teams, streamlining information sharing between departments and reducing response times.
Managed help desk ticket distribution through Cherwell, ensuring efficient task allocation.
Analyzed industry trends to support organizational objectives and inform decision-making.
Facilitated continuous improvement by gathering and integrating regular feedback into processes and assessments.
Maintained positive stakeholder relationships with Client Services, Coder Quality, and Compliance by promptly addressing inquiries, issues and complaints.
Provided feedback on employee performance reviews and disciplinary actions.
Managed day-to-day operations of the department including scheduling tasks and assigning duties.
Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Senior Financial Analyst
Salem Hospital-MGB Healthcare System
Salem
09.2019 - 12.2020
Analyzed financial data to support budget planning and forecasting processes.
Collaborated with cross-functional teams to enhance financial reporting and budgeting accuracy.
Reviewed and reconciled monthly financial statements, ensuring precision in reporting.
Assisted in preparing annual operating budgets for multiple departments, aligning resources effectively.
Conducted variance analysis to identify spending trends and discrepancies in budgets.
Developed long-term strategic plans alongside cross-functional teams through collaborative efforts.
Identified patterns and strategies within financial data to inform decision-making.
Compared budgeted figures against actual results, pinpointing causes of discrepancies.
Clinical Business Analyst-Epic
Salem Hospital- MGB Healthcare System
Salem
09.2018 - 09.2019
Supported inpatient Epic clinical applications by collaborating with nursing informatics to enhance user experience.
Gathered and documented business requirements for system enhancements, fixes, and new functionalities, ensuring alignment with clinical needs.
Collaborated with healthcare teams to implement system enhancements, improving workflow efficiency and user satisfaction.
Led user acceptance testing and validated workflows before production releases.
Facilitated project management efforts for clinical initiatives and upgrades.
Conducted business hours on clinical floors to assist clinical leaders directly.
Surgical Services Data Analyst
Winchester Hospital- BILH-Healthcare System
Winchester
06.2007 - 10.2017
Partnered with surgical services leadership to analyze key performance indicators including block time utilization, room turnaround time, first case on-time starts, cancellations within 24 hours, volume, and provider utilization.
Created dashboards and scorecards to display key metrics and trends such as Press Ganey patient satisfaction, financial projections compared to budgets, and quality metrics.
Conducted full lifecycle analysis encompassing requirements, activities, and design of data analytic solutions.
Supported quality improvement initiatives through comprehensive data analysis and interpretation.
Prepared detailed reports by collecting, analyzing, and summarizing relevant information.
Ensured integrity of healthcare information by conducting thorough data cleaning.
Presented monthly benchmarks during quarterly block booking committee meetings.
Network Data Analyst
Private Healthcare Systems Inc. (Multiplan)
Waltham
10.2001 - 09.2007
Delivered network performance reports to senior management, providing actionable insights for network management and sales strategies.
Facilitated physician and hospital contracting initiatives by analyzing performance metrics and generating reports that informed decision-making.
Participated in user groups and tested prototype reports, contributing to enhanced report functionality and user experience.
Conducted quarterly training for new hires on Actuate reporting tool.
Led healthcare savings provider termination program, ensuring compliance and efficiency.
<ul><li>Working as a Technology Lead for e-banking, Mobile, and tablet banking applications as a Mainframes application developer</li><li>Responsibilities include designing, coding, testing, and maintaining Mainframe applications</li><li>Mainframe developers are also responsible for identifying and resolving technical issues, debugging, and supporting Mainframe applications throughout their lifecycle</li><li>To collaborate with other developers and stakeholders to ensure that Mainframe applications meet business requirements and adhere to coding standards</li><li>Additionally, be required to perform system maintenance tasks and participate in the development of new features and enhancements for Mainframe applications</li><li>Ensured the Production problems were resolved within SLA, with minimum time to restore critical applications</li><li>Provided permanent fixes/value adds to the application and continuous service improvements</li><li>Managed Coding, Unit testing and preparation, and Analysis of the test scenarios</li></ul> at Infosys Limited<ul><li>Working as a Technology Lead for e-banking, Mobile, and tablet banking applications as a Mainframes application developer</li><li>Responsibilities include designing, coding, testing, and maintaining Mainframe applications</li><li>Mainframe developers are also responsible for identifying and resolving technical issues, debugging, and supporting Mainframe applications throughout their lifecycle</li><li>To collaborate with other developers and stakeholders to ensure that Mainframe applications meet business requirements and adhere to coding standards</li><li>Additionally, be required to perform system maintenance tasks and participate in the development of new features and enhancements for Mainframe applications</li><li>Ensured the Production problems were resolved within SLA, with minimum time to restore critical applications</li><li>Provided permanent fixes/value adds to the application and continuous service improvements</li><li>Managed Coding, Unit testing and preparation, and Analysis of the test scenarios</li></ul> at Infosys Limited